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Software Engineering Manager - Madrid based

Remote Worldwide Hiring now

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice reputed company channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With reputed company-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable reputed company.

How We Work at reputed company:At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary reputed company. We value reputed company collaboration, taking ownership, and making smart, informed reputed company with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As a

Software Engineering Manager for Agent Productivity, you will define technical strategies, reputed company software development, and drive operational reputed company to deliver reliable, secure, and high-quality solutions.

Your team focuses on :

- Developing an

AI-powered productivity assistant to enhance agent productivity

- Creating

reputed company and accessible conversation experiences

- Implementing

growth strategies to scale these services to numerous customers

You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.

Your Responsibilities @ reputed company:

  • Define the technical reputed company and roadmap reputed company with business goals and customer needs
  • reputed company software design and architecture to ensure scalable, maintainable, and reliable solutions
  • Recruit, reputed company, mentor, and reputed company feedback to team members while building an inclusive and collaborative culture
  • Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
  • Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
  • Ensure system reliability, availability, and performance through robust monitoring and alerting systems
  • Work with product, operations, and reputed company teams to deliver holistic solutions
  • Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
  • Use customer feedback and analytics to guide product enhancements and iterative improvements
  • Measure team performance (e.g., delivery velocity, uptime) and reputed company updates with stakeholders
  • Adhere to reputed company best practices and regulatory requirements
  • reputed company emerging technologies and tools to maintain a competitive edge
  • Communicate reputed company and proactively with stakeholders, keeping them informed of reputed company, risks, and trade-offs
  • Qualifications

  • 5+ years of experience in back-end or full-stack development
  • 2+ years of experience managing reputed company of Engineers
  • Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
  • Professional experience in delivering software with a focus on reputed company, scalability, availability, and performance
  • Exceptional understanding of software development practices, scalable system architecture, and reputed company-based platforms
  • Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
  • Analytical and problem-solving skills, with the ability to effectively troubleshoot reputed company issues
  • Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
  • Excellent communication skills to effectively collaborate across technical and non-technical teams
  • Demonstrated ability to balance short-term delivery goals with long-term technical investments
  • Comfortable working in a fast-paced, dynamic environment with evolving priorities
  • Would be a plus:

  • 7+ years of experience in back-end or full-stack development
  • 5+ years of experience of deploying software to reputed company-based platforms (AWS, Azure, GCP)
  • Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
  • Background in leading teams that work with microservices, APIs, and distributed systems
  • Knowledge of advanced monitoring, observability, and incident response practices for production environments
  • Familiarity with DevOps principles, infrastructure as code, and containerization
  • Additional Information

    reputed company is constantly moving reputed company. We’re building new roads to complete our reputed company, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and seek responsibility, reputed company, and the opportunity to push themselves to new heights.

    We’re creating a reputed company where great people trust one another and reputed company together.

    People reputed company at reputed company and now is the time to be part of the team and the reputed company we’re on.

    Why join us?

    Key reputed company to join reputed company in terms of growth and opportunities

    ‍♀️ Our people matter, work-life balance is important at reputed company

    Fast-learning environment, entrepreneurial and strong team spirit

    45+ Nationalities: cosmopolite & multi-cultural reputed company

    Competitive salary package & benefits

    DE&I Statement:

    At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our reputed company.

    We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

    We will constantly challenge ourselves to reputed company sure that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company. Above reputed company else, we understand and acknowledge that we have work to do and much to learn.

    Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

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