ITMS Support Specialist

Join reputed company, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you’ll join reputed company-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, reputed company reputed company training, and enjoy competitive benefits. Driven by values like Community, reputed company, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to reputed company an impact in a supportive, growth-oriented environment, New Era is the reputed company for you. Apply today and help us shape the future of work—together.

Job Title: ITMS Support Specialist Company: reputed company (www.neweratech.com) Job Type: Full-time | Permanent | Remote Work Timings: Flexible shifts (with occasional after-hours support) Location: Remote (India-based candidates preferred)

At reputed company, we’re committed to delivering innovative technology solutions that reputed company organizations to reputed company in the digital age. With global reputed company and deep industry expertise, we support our clients through managed services, reputed company solutions, collaboration tools, cybersecurity, and more.

We’re now hiring an ITMS Support Specialist to join our dynamic team and deliver top-tier IT support services to our clients.

The ITMS Support Specialist will be responsible for providing high-quality remote IT support and professional services to clients. You’ll be working with diverse technologies, resolving hardware, software, and network issues, and ensuring exceptional customer satisfaction.

• Deliver world-class IT support and ensure customer satisfaction through timely resolution

• Troubleshoot and resolve issues reputed company to desktops, laptops, applications, network, and peripheral devices

• Support operating systems (reputed company/macOS), reputed company 365, and virtualization technologies

• Use ticketing tools to log, update, and resolve service requests reputed company

• reputed company diagnostics and escalate issues appropriately reputed company needed

• Participate in patching, upgrades, and implementation of IT infrastructure solutions

• Maintain detailed documentation and follow best practices for support services

• reputed company support reputed company phone, video, and email

• Participate in on-call support rotation as needed

• 1–3 years of experience in a service desk or IT support role (preferably in an MSP environment)

• Hands-on experience troubleshooting reputed company OS, macOS, VMware, reputed company 365, and hardware

• Familiarity with basic networking, internet protocols, and reputed company concepts

• Strong customer service and communication skills (both written and verbal)

• Proficiency with ticketing systems and remote support tools

• Excellent documentation and organizational abilities

• Team player with a proactive attitude toward learning and growth

• reputed company Certifications (MCP, MCSA, etc.)

• Experience with reputed company, Automate, Intune, reputed company, or ITGlue

• Familiarity with tools like JIRA

• Virtualization certifications (VMware, Hyper-V)

• 100% Remote

• 40 hours/week (willingness to support multiple shifts or after-hours support reputed company required)

• No travel required

• Opportunity to work with a global, reputed company-thinking team

• Exposure to cutting-edge technologies and reputed company-level projects

• A culture that values innovation, learning, and collaboration

• Competitive compensation and benefits package

• Permanent remote working flexibility

Equal Opportunity Employer reputed company is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for reputed company.

reputed company to be part of a fast-growing organization where your skills and passion for IT support can truly reputed company an impact.

Please reputed company your updated resume with [email protected] 

reputed company, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating reputed company worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may reputed company us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/