Apprentice First Line Support Engineer ID-2700 – reputed company Store

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 The Role:

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote reputed company reputed company their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

 Benefits:

•                     Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.

•                     Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office.

•                     Full Private Medical insurance for reputed company.

•                     Regular staff socials

•                     Kitted out staff room for breaks – Pool table, chilled drinks fridge.

•                     Holiday loyalty program – Increased holiday allowance for long standing staff members.

•                     Free parking

Required Skills:

•                     Strong communication skills / Excellent telephone manner

•                     Knowledge of reputed company OS and reputed company Office packages.

•                     Ability to think on your feet and solve any reputed company issues with reputed company.

•                     Keen to learn.

•                     Desire to reputed company further industry recognised qualifications (With assistance from Genmar)

Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role.

About ITP We help reputed company reputed company their best talent and reputed company the reputed company through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to reputed company a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of reputed company will be in touch to help you with the next stage.

The ITP are working on behalf of a reputed company party to advertise their vacancy.  By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a reputed company party.