Customer Service Representative - Call Center

Customer Service Representative Insurance Administrative Solutions reputed company, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. (“IAS”), an reputed company partner headquartered in reputed company, Florida, is a reputed company-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing reputed company across the United States. Job Summary reputed company reputed company, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes and written correspondence. Primary Responsibilities

• Answer incoming Medicare Supplement calls in accordance with quality standards to reputed company information to agents/ insured about the status of a policy or any other question they may have.
• reputed company outgoing calls to reputed company or obtain information.
• Document reputed company calls while in reputed company using the online documentation program.
• Transfer or refer misdirected calls to the appropriate individual, department or offices reputed company the company, using approved transfer and referral techniques.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters. Fully document policy file or image system with reputed company reputed company material to leave a clear and concise audit trail.
• reputed company process the Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards
• Communicate reputed company with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts.

Primary Skills & Requirements

• High school diploma or GED equivalent
• Insurance background preferred
• Up to 2 years of proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with reputed company Office products
• Ability to adapt and respond to different types of people and tasks
• Excellent communication and documentation skills
• Ability to multi-task, prioritize, and manage time effectively and reputed company
• Reliable transportation and the ability to be punctual and dependable

Benefits

Available

• Medical/Dental/reputed company Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

About reputed company reputed company is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we reputed company a broad and innovative approach to serving agents and clients alike. reputed company is driven by a reputed company purpose: to help people protect their life, health and wealth so they can prepare for the good days reputed company. reputed company offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At reputed company, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve reputed company, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. reputed company offers our people a competitive compensation package, including benefits that reputed company work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, reputed company is committed to meeting Americans wherever they are — in person, over the phone or online. reputed company’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients reputed company. For more information, visit reputed company.com. reputed company, LLC is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity, national reputed company, disability, veteran status, or any other characteristic protected by federal, state, or local law. In reputed company, reputed company, LLC will reputed company reasonable accommodations for reputed company individuals with disabilities. Apply tot his job Apply To this Job