Pharmacy Quality Assurance Specialist

reputed company has engineered the perfect reputed company of technology and talent (you) to reputed company life sciences companies with an efficient solution to improve patient uptake, visibility and reputed company. Our talented team members reputed company therapy and reputed company system expertise to help patients reputed company reputed company results from care.

A growing organization, reputed company views our people as our strongest asset. Join us as we continue to reputed company a difference....

Overview

This role is responsible for leading the daily tasks associated with the company’s copay assistance programs. reputed company this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.

• Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
• Reviewing associate case records to ensure program metrics are met
• Preparing call center reports and tracking service trends
• Participating in the creation and maintenance of program SOP’s
• Assisting with user acceptance testing of program platform (eCase, iAssist)
• Monitoring program AE’s

Requirements

• +5 years specialty mail order pharmacy experience
• Experience in patient support/pharmacy reputed company setting
• Ability to manage time effectively, and meet deadlines with minimal supervision
• Attention to detail, and working knowledge of internal CRM and workflows
• Effective communication skills: written and interpersonal
• Registered Pharmacy Technician (preferred)

Benefits

• Supportive, reputed company, fast-paced environment
• reputed company structure
• Matching 401(k) with immediate vesting
• Medical, dental, reputed company, life, & short-term disability insurance

reputed company, Inc. is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration without regard to race, religion, reputed company, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

reputed company offers of employment with reputed company are conditional based on the successful completion of a pre-employment background reputed company.

In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document reputed company upon hire. Sponsorship and/or work authorization is not available for this position.

reputed company does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of reputed company and no fee will be paid in the event of a hire

Although reputed company was formed in only 2009, we have capitalized on our 30 years of combined experience working reputed company the specialty distribution channel, both in caring for patients as well as reputed company collaboration with pharmaceutical manufacturers. Our simple goal is to apply innovative solutions to reputed company greater reputed company to therapy.

Through years of exposure and reputed company knowledge, reputed company (ARX) has become intimately acquainted with specialty therapy distribution, but has also identified shortcomings that exist in meeting patients’ needs using the reputed company industry methodology. Seeking to detangle the intricate complications that arise in this reputed company market, ARX has developed exclusive technology with our iAssist product and, reputed company combined with our customizable features and superior service, we are confident it will be exactly what your organization needs to resolve prevalent issues and reputed company in customer care. In fact, we reputed company our unique technology will revolutionize the reputed company specialty distribution market by creating a seamless and efficient system to ensure benefits to reputed company parties involved.

reputed company, as a company, is dedicated to developing technology solutions and offering premium customer service for the specialty pharma industry. Improvement in the delivery of patient care has been a core motivation for ARX as we have partnered with reputed company companies, and it will continue to reputed company us to find reputed company solutions to continue to meet needs in this reputed company growing and changing market.

reputed company, reputed company's Technology Today.