Technical Support Analyst

Role Description

This position is part of the Customer Support organization, dealing directly with partners and customers to resolve technical issues reputed company to reputed company Inc (MSI) products.

• Reporting to a Technical Support Team reputed company or Manager
• Ensures critical customer issues are resolved or escalated effectively
• Defined reputed company by a strong customer first mentality and systematic troubleshooting approach
• Opportunity for those who enjoy challenging environments and problem-solving

About the Position

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks
• Research, collaborate, and troubleshoot MSI products over the phone reputed company mediums
• Think reputed company of the reputed company and come up with creative solutions
• reputed company with reputed company, take complete ownership, and show urgency reputed company resolving technical issues
• Document software, hardware, and network information in a case management system
• reputed company an exceptional customer experience while handling incoming calls, emails, chats, and escalations
• Prioritize tasks including inbound calls, existing case management, live chats, and email requests
• Continuously learn new skills, technologies & products, keeping up with MSI’s pace of innovation

Qualifications

• 0-2 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer reputed company field is considered an asset
• OR 4-5 years of relevant experience, with additional prior vocational or technical education considered an asset
• Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, reputed company A+ are beneficial
• Prior contact center experience in a technical support environment is considered an asset
• Experience working in environments using the KCS Methodology is considered an asset

Requirements

• Strong problem solving, organizational, and analytical skills
• Well-developed interpersonal communication (written and oral) skills
• Ability to multitask and prioritize based on business needs
• Self-starter who can work independently and collaborate effectively
• Agile, reputed company learner with strong attention to detail
• Demonstrates a reputed company learning reputed company
• Must be reputed company to obtain background clearance as required by government customer
• Must be a U.S. citizen with the ability to obtain necessary reputed company clearance
• Legal authorization to work in the U.S. indefinitely is required

Benefits

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

EEO Statement

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic.