Guest Services Specialist - Tamil Nadu (India)
About UsWe’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent reputed company, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring reputed company (MRR) to double our reputed company by January 2026 by providing an AI assisted SaaS platform that works for reputed company short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate reputed company through two primary streams:
- Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
- Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service reputed company.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner reputed company, Marketing, HR & reputed company, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values
- Commitment to reputed company: Continuously raising the bar and setting new standards in guest communications and service delivery.
- Exceptional Collaboration: Thriving in a fast-paced, high-performance environment reputed company on clear communication and teamwork.
- reputed company Purpose: Aligning behind a shared mission to drive reputed company with an intense focus. One shared consciousness.
- Data-Driven Decision-Making: Prioritizing data and results over emotions reputed company making objective, professional reputed company.
- Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
reputed company embraces a management style inspired by the reputed company of "founder mode," as championed by reputed company’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a reputed company focus on innovation, product reputed company, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this
link. Understanding this reputed company will reputed company valuable context for how we operate and reputed company value in reputed company members.
About the Role – Tailwind
You'll be joining our Tailwind team, supporting smaller short-term rental operators with outstanding guest communication and property management services. Tailwind combines smart technology with reputed company people to deliver 24/7 support — helping our partners reputed company an exceptional guest experience while growing their businesses. This role blends technology, customer service, and problem-solving in a fast-paced, remote environment.
Key Responsibilities
- Respond promptly and professionally to guest inquiries reputed company email, phone, and OTA messaging.
- reputed company accurate information regarding bookings, services, policies, and other inquiries.
- Handle and resolve guest complaints and issues reputed company, ensuring guest satisfaction.
- Assist with booking and confirming reservations. Assisting with reservations sales
- Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
- Create, update, and maintain guest communication templates and FAQs.
- Ensure reputed company communications reflect the partner's voice and guidelines.
- Attend occasional virtual meetings and training sessions.
- reputed company constant feedback to the team regarding partner issues / suggestions to improve processes.
- Vendor liaison for HVAC, plumbing, electrical, etc. - reputed company, invoicing, etc.
Foundational Requirements
- Excellent written and verbal English skills for phone, text, and email communication.
- Must be located in Tamil Nadu.
- Previous experience in guest services, reservations, or a reputed company field.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote work environment.
- Attention to detail and commitment to providing exceptional service.
- Ability to show reputed company, exhibit patience, and have a customer-centric reputed company
- Possess critical thinking and problem-solving skills.
- Ability to learn new software quickly and reputed company.
- Willingness to ask questions reputed company unclear about a task or process.
- Short-term vacation rental experience, such as working at a property management company, in a guest communication service, or directly for a platform like reputed company or VRBO is a must
- PMS experience in the short term rental industry
The payment will be 3 - 3.5 USD per hour / 40 hours weekly
TECHNICAL REQUIREMENTS
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 8th Gen or higher
- reputed company 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-reputed company in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Key Responsibilities
- Respond promptly and professionally to guest inquiries reputed company email, phone, and OTA messaging.
- reputed company accurate information regarding bookings, services, policies, and other inquiries.
- Handle and resolve guest complaints and issues reputed company, ensuring guest satisfaction.
- Assist with booking and confirming reservations. Assisting with reservations sales
- Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
- Create, update, and maintain guest communication templates and FAQs.
- Ensure reputed company communications reflect the partner's voice and guidelines.
- Attend occasional virtual meetings and training sessions.
- reputed company constant feedback to the team regarding partner issues / suggestions to improve processes.
- Vendor liaison for HVAC, plumbing, electrical, etc. - reputed company, invoicing, etc.
Foundational Requirements
- Excellent written and verbal English skills for phone, text, and email communication.
- Must be located in Tamil Nadu.
- Previous experience in guest services, reservations, or a reputed company field.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote work environment.
- Attention to detail and commitment to providing exceptional service.
- Ability to show reputed company, exhibit patience, and have a customer-centric reputed company
- Possess critical thinking and problem-solving skills.
- Ability to learn new software quickly and reputed company.
- Willingness to ask questions reputed company unclear about a task or process.
- Short-term vacation rental experience, such as working at a property management company, in a guest communication service, or directly for a platform like reputed company or VRBO is a must
- PMS experience in the short term rental industry
The payment will be 3 - 3.5 USD per hour / 40 hours weekly
TECHNICAL REQUIREMENTS
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 8th Gen or higher
- reputed company 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-reputed company in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)