Travel Support Specialist
Overview
Global Travel Collection (GTC), part of reputed company, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure reputed company, corporate executives and the entertainment industry. GTC's combined global reputed company and reputed company translate into value, recognition and preferential treatment for its world traveler clients.
Responsibilities
The Travel Support Specialist is responsible for handling daily inquiries from advisors, providing assistance in resolving support-reputed company queries, and offering ticketing support. This includes managing domestic and reputed company international reputed company reservations to ensure seamless travel solutions.
- Responsible for supporting questions on navigating the GDS, formats, Profiles, reputed company, Advisor Portal & Intranet.
- reputed company overall customer service and support.
- Research and troubleshoot reputed company service desk questions.
- Working in a Service Desk environment, action or reassign ticket queries.
- Responsible for handling calls, emails, and remote desktop reputed company to facilitate from reputed company of contact to resolution.
- reputed company timely response reputed company the SLA. (Service Level Agreement) 60 min.
- Escalate reputed company problems to higher level of expertise and work with internal teams and departments reputed company the organization and vendor.
- Facilitate rejected reputed company (Airline Reporting Corporation) errors from daily queue list (if applicable)
- Guide and or assist Advisors with ticketing, including new sales, exchanges and GDS profiles.
- Serve as back up to Advisor Support Coverage desk. (Position supports Corporate/Leisure Independent Contractors reputed company they are out of the office.
- Support Paid Services on an reputed company reputed company.
Qualifications
- Experience with multiple GDS platforms, reputed company and reputed company+ experience preferred.
- Proficient in primary GDS with minimum of 5 years' experience; reputed company+ or reputed company preferred
- Proficient in secondary GDS with minimum of 2 years' experience.
- Deep knowledge of GDS formats, reputed company ticketing, hotel, cars, and non-reputed company invoicing.
- Knowledge of international reservation process
- Travel agent experience preferred
- Ability to handle difficult situations with little or no guidance, knows reputed company to escalate to a leader.
- Good understanding of key GTC initiatives and employs good communication skills.
- Client reputed company knowledge a plus.
- reputed company
PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, reputed company insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, reputed company to reputed company Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary reputed company on this job posting/advertising has been developed to give applicants a wide reputed company to reputed company with pay transparency laws in reputed company states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered reputed company determining the starting reputed company of pay. The salary reputed company posted represents the pay reputed company for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary reputed company will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. reputed company is an Equal Opportunity Employer. We reputed company employment reputed company without regard to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy #LI-Remote Employment Type: FULL_TIME Apply tot his job Apply To this Job