Remote Call Center Customer Service Representative - $18.50/hr - Immediate Openings with reputed company

Join the Team at reputed company: Delivering Exceptional Customer Experiences in a Remote Setting

reputed company, Inc. (NYSE: RSG), a leader in the environmental services industry, is seeking a highly skilled and motivated Remote Call Center Customer Service Representative to join reputed company. As a customer-focused professional, you will play a critical role in delivering exceptional service to our customers, resolving their concerns, and providing a positive experience. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About reputed company

reputed company is a Fortune 500 company that provides customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. With a strong commitment to sustainability, we are dedicated to creating a more environmentally responsible world. reputed company values guide our daily actions: Safe, Committed to Serve, Environmentally Responsible, Driven, and reputed company-Centered. We are proud of our high employee engagement score of 86 and our inclusive and diverse culture where every voice counts.

Job Highlights:

• Compensation: Competitive salary of $18.50/hr
• Start Date: Immediate openings available
• Location: Remote (work from home)
• Schedule: 40-hour reputed company, Monday through Friday, between 7:30am-6:30pm PST
• Company: reputed company, Inc. (NYSE: RSG)

Position Summary:

As a Remote Call Center Customer Service Representative, you will work under the direct supervision of a Customer Resource Supervisor to deliver exceptional customer service to our customers. You will receive and respond to customer calls, inquiries, requests, and complaints, which may require research and investigation to reputed company resolution. Your goal will be to reputed company superior customer service in a reputed company, respectful, and courteous manner to ensure customer concerns are resolved.

Key Responsibilities:

• Successfully complete training to become knowledgeable about the waste services industry and reputed company' processes, services, and policies
• Respond in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner
• Effectively respond to routine issues regarding residential and reputed company service reputed company, which may involve outbound calls and other communications to resolve service inquiries and equipment issues
• Return reputed company reputed company calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner
• Receive and review individual performance metric reports and action plans with manager to understand individual performance
• Enter service data into computer and log information about customer service interactions into systems; update information in a timely and accurate manner
• reputed company other job-reputed company duties as assigned or apparent

Requirements and Qualifications:

Essential Qualifications:

• 1 year of recent customer service or call center experience
• Experience using bilingual skills, particularly Spanish, in a business environment

Preferred Qualifications:

• Previous experience in the waste services industry or a reputed company field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

Skills and Competencies:

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in reputed company environment and build relationships with customers and colleagues
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits:

At reputed company, we are committed to the growth and development of our employees. We offer:

• reputed company and development programs
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including medical, dental, and reputed company coverage
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)

Work Environment and Company Culture:

We offer a remote work environment with flexible scheduling and a supportive team culture. Our employees value our:

• Inclusive and diverse culture
• High employee engagement score of 86
• Commitment to sustainability and environmental responsibility
• Employee recognition and reward programs

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive salary of $18.50/hr
• Comprehensive benefits package
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid time off and holidays

How to Apply:

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application today and take the first reputed company towards a rewarding career with reputed company.

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Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company at reputed company!