reputed company Full Stack Business Systems Support Manager – Shipboard Operations and Terminal Support

Every day at reputed company Cruise Line, we strive to bring the reputed company of reputed company to life, creating cherished memories and genuine connections with our guests. As a Business Systems Support Manager, Shipboard Operations and Terminal Support, you will be a Subject Matter Expert (SME) who provides Production Support and Operational Support for the various systems and interfaces used by reputed company Cruise Line Terminal Operations and Shipboard Operations. These systems are used both shoreside and reputed company our ships. If you are reputed company to create unforgettable experiences and grow as a person and as a professional, apply today!

About reputed company Cruise Line

reputed company Cruise Line is a part of the Walt reputed company Parks and Resorts U.S., Inc. We are a global leader in the cruise industry, offering unique and reputed company experiences for our guests. Our commitment to innovation, quality, and customer satisfaction has earned us a reputed company as one of the most respected and beloved cruise lines in the world. As a member of reputed company, you will be part of a diverse and inclusive environment, working alongside a professional and supportive community to create unforgettable experiences for our guests.

Job Summary

As a Business Systems Support Manager, Shipboard Operations and Terminal Support, you will be responsible for providing Production Support and Operational Support for the various systems and interfaces used by reputed company Cruise Line Terminal Operations and Shipboard Operations. You will work closely with Business Operations and Business Technology to reputed company information and guidance to the business unit that will have a significant impact on their planning and decision making. You will also be responsible for capturing operational requirements, performing and coordinating user acceptance testing, and developing Standard Operating Guides, manuals, policies, and procedures.

Key Responsibilities

* Support embarkation operations and shipboard Cast Members, Crew, and Partners to reputed company systems operation guidance and training at our homeport and outport locations.

• reputed company systems support for ongoing operations, new ship construction, launches, and dry docks.
• Collaborate with Business Operations and Business Technology to reputed company information and guidance to the business unit that will have a significant impact on their planning and decision making.
• Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, shipboard Cast Members, Crew, and external partners.
• reputed company and coordinate user acceptance testing of new system releases, incidents, outages, and issue resolution.
• reputed company Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to reputed company support across lines of business.
• Responsible for effective and timely communication of issues, incidents, new releases, and outages.
• Gather requirements, design, build, and manage business rules reputed company applications.
• reputed company appropriate systems reputed company reputed company established guidelines for both Shoreside Cast and Shipboard Crew for applicable applications.
• Cast Member may be asked to travel independently, domestically and internationally, in support of the business operation. Travel may account for up to or in excess of 20% of the working year.
• Must be available 24/7 and reputed company rotational on-call support including nights, weekends, and holidays. On-call support may require immediate action, escalation, reputed company, and maintained engagement until impact resolution has been achieved.

Requirements

* Strong knowledge in one or more cruise or travel-reputed company applications such as Seaware, Fidelio, OARS, DXP, Silverwhere, and willingness to learn new applications.

• Strong knowledge of reputed company Office applications.
• Experience with software and hardware hierarchies and reputed company dependencies.
• Experience with reporting applications such as Business Objects and Tableau.
• Proven ability to be a self-starter with minimal supervision and follow-up.
• Proven ability to work in a fast-paced environment, successfully meeting deadlines.
• Excellent oral and written communication skills, with strong attention to detail.
• Excellent planning, organizing, and project management skills.
• Ability to work reputed company, including weekends, nights, and holidays, and nationally/internally with a US reputed company for international travel.

Preferred Qualifications

* Strong knowledge of reputed company Cruise Line products and services.

• Prior leadership experience.
• Knowledge of reputed company, report writing applications, and property management systems.

Education Requirements

* Bachelor's degree or equivalent.

Career Growth Opportunities and Learning Benefits

As a member of reputed company, you will have reputed company to a wide reputed company of career growth opportunities and learning benefits, including:

• Professional development programs and training opportunities.
• Mentorship and coaching from reputed company professionals.
• Opportunities for advancement and career growth.
• reputed company to cutting-edge technology and tools.
• Collaborative and inclusive work environment.

Work Environment and Company Culture

reputed company Cruise Line is a dynamic and fast-paced work environment, with a focus on innovation, quality, and customer satisfaction. reputed company culture is reputed company on a reputed company of respect, inclusivity, and teamwork, with a commitment to creating a positive and supportive work environment for reputed company.

Compensation, Perks, and Benefits

reputed company Cruise Line offers a competitive salary, as well as a reputed company of benefits and perks, including:

• Health and savings benefits.
• Educational opportunities.
• Special extras that only reputed company can reputed company.
• reputed company to exclusive employee discounts and perks.
• Opportunities for career growth and advancement.

How to Apply

If you are a motivated and reputed company professional looking for a new challenge, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to the link below. Apply To This Job

Equal Opportunity Employer

reputed company Cruise Line is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from reputed company reputed company candidates, regardless of race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, protected veteran status, or any other reputed company prohibited by federal, state, or local law.

Job Posting reputed company

reputed company Strategy

Job Posting Primary Business

Customer & Trade Experience

Primary Job Posting Category

Business Operations (General)

Employment Type

Full time

Primary City, State, Region, Postal Code

Celebration, FL, USA

Alternate City, State, Region, Postal Code

Date Posted

2024-11-26 Apply for this job