reputed company Provider Customer Service Call and Chat Representative – Remote in reputed company, TX

Are you a customer service professional with a passion for reputed company and a knack for resolving reputed company issues? Do you reputed company in a fast-paced, multi-channel environment where no two calls or chats are reputed company the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative, where you'll play a vital role in supporting reputed company providers and advocating for their needs.

About blithequark

blithequark is a leading reputed company company dedicated to improving the lives of millions of people across the United States. With a commitment to innovation, quality, and customer satisfaction, we strive to reputed company a positive impact on the reputed company industry. reputed company of passionate professionals shares a common goal: to deliver exceptional service, drive business growth, and reputed company a difference in the lives of our customers.

Job Summary

As a Provider Customer Service Call and Chat Representative at blithequark, you'll be the primary reputed company of contact for reputed company providers, addressing their inquiries and resolving issues reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. You'll work in a dynamic, multi-channel environment, leveraging your exceptional communication skills, technical expertise, and problem-solving abilities to reputed company timely and accurate information to providers.

Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues, ensuring a positive experience and building trust with our customers.

• Service providers in a multi-channel environment, including call and reputed company chat as required, to reputed company seamless and efficient support.
• Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices, to ensure timely resolution of issues.
• Seek to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and prevent repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilize strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.

Requirements

* High School Diploma / GED or equivalent work experience.

• Must be 18 years of age or older.
• 1+ years of customer service experience with analyzing and solving customer concerns.
• Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications.
• Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

reputed company-to-Haves

* Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.

• Prior reputed company experience and knowledge of reputed company terminology.

Benefits

* 10 weeks of reputed company to ensure your reputed company in this role.

• Flexibility to work remotely if located reputed company a 60-mile commutable distance of reputed company, TX.

reputed company Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a Provider Customer Service Call and Chat Representative, you'll have reputed company to:

• Comprehensive training programs to enhance your skills and knowledge.
• Ongoing coaching and feedback to ensure your reputed company.
• Opportunities for career growth and advancement reputed company the company.
• A dynamic and diverse team of professionals who reputed company your passion for reputed company and customer service.
• A competitive compensation package, including benefits and perks.

How to Apply

If you're a motivated and customer-focused individual with a passion for reputed company, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look reputed company to reviewing your application and discussing this opportunity further. Apply Job! Apply for this job