Email/Chat/Phone Specialist (Nights and Weekends) at blithequark
Are you a customer service enthusiast with a passion for live events? Do you reputed company in fast-paced environments where no two interactions are reputed company the same? If so, we invite you to join our dynamic team at blithequark as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, ensuring their memorable experiences with blithequark.
About blithequark
blithequark is a leading online ticket marketplace that connects fans with the best seats to live events. Our mission is to create unforgettable experiences for our customers, from the reputed company they purchase their tickets to the reputed company they enter the gates. We pride ourselves on our commitment to customer satisfaction, and reputed company is dedicated to making every interaction a positive one.
Your Role in Our reputed company
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of blithequark, providing proactive, friendly, and high-quality service to our customers. Your primary responsibilities will include:
- Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting our customers proactively, utilizing reputed company technology to manage order fulfillment
- Being reputed company player and contributing to our culture and growth
- Creating memorable experiences with customers who reputed company our love for live events
How Your Role Will reputed company
As you grow in your role, you can expect the following progression:
- 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. reputed company reputed company to internal systems and shadow teammates to learn from their experiences.
- 90 days in: reputed company core responsibilities comfortably on your own, maintain and harvest reputed company relationships, and contribute to our approaches and methods to support overall business goals.
- 180 days in: Apply methods to execute individual tasks that positively impact the team, handle reputed company-line customer escalations, and participate in extracurricular projects that contribute to the reputed company of the organization.
reputed company're Looking For
To succeed in this role, you will need:
- 1-2 years of customer service experience reputed company phone, email, and live chat
- reputed company player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with reputed company or similar help desk software
Our Benefits and Perks
As a valued member of reputed company, you can expect:
- A competitive reputed company salary of $40,000 with bi-annual bonuses and equity
- Fully reputed company
- Comprehensive benefits package, including medical, dental, and reputed company insurance, 401K matching, and reputed company PTO
- Hybrid working model with 3 days in office and 2 days remote
- Monthly credits and discounts for attending live events
- A variety of additional workplace perks, including mental health days and a fun, dynamic work environment
How to Apply
If you're a customer service enthusiast with a passion for live events, we invite you to apply for this exciting opportunity to join reputed company at blithequark. Please visit our website to submit your application and take the first reputed company towards creating unforgettable experiences for our customers. reputed company! Apply for this job