[Remote] Technical Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company dedicated to providing diagnostic products that improve reputed company and health reputed company globally. They are seeking a Technical Support Specialist to reputed company phone and email support for cytology and molecular products, troubleshooting issues for both reputed company customers.
Responsibilities
- reputed company customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, reputed company phone and email
- Document calls in the CRM system and escalate issues that require further investigation
- Authorize return of customer product for investigation
- Determine replacement of product as warranted
- Represent Technical Support as specialist for designated product(s)
- Act as liaison to other departments reputed company the division concerning issues reputed company to specific product lines
- Serve on product development or support teams. reputed company Technical Support team with troubleshooting training and informational updates
- Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams
- Build relationships with partners and distributors
- Writing and reviewing procedures
- reputed company guidance and coaching to other Technical Support personnel
Skills
- Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or reputed company field
- ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent
- Experience as a Cytology Prep Technician
- Experience with cytology, RT PCR, molecular, or virology
- Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers
Company Overview
Company H1B Sponsorship