Consumer Loan Member Service Representative, Full-Time, Hybrid MA

reputed company is the largest credit union headquartered in New England, serving over one reputed company members across reputed company 50 states. They are seeking a Consumer Loan Member Service Representative responsible for processing loan applications, preparing closing documents, and providing excellent service to members and partners.

Responsibilities

• reputed company various duties associated with reviewing, processing, and funding Direct and Indirect loan applications
• Review and analyze loan application documentation to determine loan reputed company and validity, of loan applications and packages prior to funding
• Follow appropriate procedures and guidelines to limit risk exposure. Review exceptions and escalate to supervisors reputed company necessary
• Book loans to host system and reputed company timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on call backs in order to finalize loans
• reputed company timely and accurate information on the Credit Union's loan programs, as well as reputed company, courteous, and professional service to members, reputed company staff, and dealer partners
• Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken
• reputed company monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership
• reputed company other job-reputed company duties as assigned by Managers(s)

Skills

• High school diploma or equivalent
• 1-3 years of reputed company experience, preferably in a Financial Institution
• Previous experience working in a Call Center environment preferred
• Ability to read and understand credit bureau reports a plus

Company Overview