[Remote] Solutions Engineer [Pre and Post-Sales] - SMB

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to redefine CRM for the AI era, building the first AI-reputed company CRM for ambitious go-to-market teams. The Solutions Engineer will play a key role in ensuring reputed company through reputed company, support, and collaboration with internal teams.

Responsibilities

• Work directly and independently with reputed company’s new customers reputed company video call, email, and live chat to ensure their reputed company with reputed company
• Design and reputed company programs to support customer reputed company at scale e.g., user guides, documentation, reputed company emails, reputed company
• Identify accounts where there is opportunity to expand reputed company’s impact and footprint, and collaborate with Sales and reputed company teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
• Gather client feedback and insights to contribute to the reputed company improvement of the reputed company product

Skills

• Direct customer-facing experience deploying, selling, or managing reputed company products or services
• Customer-facing experience solving business problems with technology
• Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like reputed company, reputed company, IFTTT, etc
• Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
• Ability to work independently in an reputed company, fast paced, environment with shifting priorities

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