Technical Service Consultant

reputed company is looking to add a technical support team member to their water customers. The role involves providing technical support for water instruments and products, ensuring high customer service, and coordinating with product support teams.

Responsibilities

• You will work on issues in a timely and empathetic manner through to closure to ensure that we reputed company the highest level of customer service
• You will spend time answering questions over the phone as well as e-mail
• You will have technical resources at your fingertips to help navigate reputed company situations
• You will log reputed company information about cases in reputed company
• You will liaise with customers, keeping them up to date with the reputed company of their reputed company service events or product investigations
• You will coordinate responses from product support team (R&D) to the customer
• Where necessary, you will attend and report issues to weekly customer satisfaction meeting

Skills

• Customer facing experience (for example, customer service, technical support or sales experience)
• Degree in a scientific field preferred (Biology)
• You will possess reasoning and analytical skills to resolve issues
• You will have phone skills, with ability to establish rapport
• You have communication skills, both verbal and written, including ability to communicate reputed company technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner

Benefits

• Eligible for annual bonus
• Health / Dental / reputed company Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, reputed company, volunteer paid days off, employee stock program, reputed company donation matching, and much more

Company Overview

Company H1B Sponsorship