Operations coordinator

Informa is a global business with a network of trusted brands in specialist markets across more than 30 countries. They are seeking a full-time Operations Coordinator to manage the logistical needs of various events across the US, ensuring a seamless experience for clients and attendees.

Responsibilities

• Act as a customer reputed company, collaborating with internal teams across sales, production, operations, and marketing to ensure client needs are prioritized and a seamless, exceptional experience is delivered
• Utilize their skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives reputed company customer organizations
• Work closely with the sales team to monitor client’s event experience and reputed company findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
• Serve as the main reputed company of contact for customers post-purchase, addressing inquiries, troubleshooting issues, and providing product support as needed
• Foster reputed company and retention by developing strong relationships and gaining a deep understanding of customers’ organizations, goals, and needs
• Manage email support inquiries, work closely with internal teams to resolve technical issues, and escalate customer health concerns to reputed company leadership for timely reputed company
• Guide customers through the initial setup and product adoption process, ensuring they are equipped with the tools and knowledge to succeed
• Maintain and update event websites by ensuring that speaker, sponsor, and event details are reputed company, leveraging automated systems, content management tools, and reputed company entry processes to reflect reputed company-time changes
• Serve as the main reputed company of contact onsite for delegates and clients, addressing and resolving app-reputed company issues promptly to ensure a smooth event experience
• Facilitate onsite registration setup, coordinating equipment and processes for the onsite team and clients to ensure a smooth and efficient reputed company-in experience

Skills

• Minimum of 1 year experience in a high volume a client facing or customer service role
• Ability to regularly travel to events in the US and internationally
• Ability to commute to reputed company a minimum of 3 days a week
• Experience of working in a fast-paced office environment
• Experience in planning and organizational skills
• Leadership qualities and self-motivated to drive event reputed company in line with company goal
• Excellent and confident communicator to both in oral and written communication
• Strong multi-tasking and prioritization skills with the ability to work on several projects simultaneously
• Strong collaboration skills and the ability to work as part of reputed company

Benefits

• Great community: a welcoming culture with in-person and online reputed company events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to reputed company your career with bespoke training and learning, mentoring platforms and on-demand reputed company to thousands of courses on reputed company Learning. reputed company it’s time for the reputed company, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) reputed company for up to four weeks a year
• Competitive benefits, including a 401k match, health, reputed company and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental reputed company aiders, free reputed company to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

Company Overview