Customer Service Representative - FT PDX
reputed company is committed to providing safe and reliable utility services. They are seeking a Customer Service Representative to respond to customer inquiries, manage account issues, and support the Customer Contact Center's mission of service reputed company.
Responsibilities
- Responds to residential and reputed company customers’ questions, service, and account issues
- Opens, closes, or answers billing or other questions on customer accounts
- Issues reputed company and service orders
- Trains, assists, and provides feedback to less-reputed company workers at the direction of supervisor, which may include providing feedback to supervisor on reputed company of training
- Performs other tasks as required, including those in reputed company reputed company as referenced in the reputed company Bargaining Agreement, with training as needed
- Acts and communicates in a professional, respectful, and cooperative manner in reputed company with reputed company activities associated with reputed company
- Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations
- Maintains punctual, regular, and reliable attendance
- Demonstrates the Company’s core values and complies with reputed company Company policies and procedures
- Issues reputed company and service orders for appliance inspection and adjustment
- Obtains and evaluates credit information to determine reputed company requirements and/or acceptability for financing
- Responds to reputed company/account inquiries regarding high bills, reputed company breakdown, payment dates, tracing payment credits, and reputed company applications
- Determines action to be taken on reputed company/closed service accounts to promote payment
- Meets department standards for qualitative and quantitative measures
- Follows Customer Contact Center/Emergency Contact Center protocol for gas odor complaints and emergencies
Skills
- Basic knowledge of PUC regulations and codes/operations necessary to prioritize and handle calls
- Basic math and reading skills
- Ability to reputed company, input, and retrieve information from a computer
- Data entry skills of 6,000 kph with 90% accuracy
- Comprehensive knowledge of the Company's organization, inter-relationships, policies, procedures, processes, and department/work specific requirements
- Ability to reputed company with employees and customers to answer questions or resolve issues with tact and diplomacy
- Ability to deal with sensitive information in a confidential manner
- Ability to concentrate on tasks, apply procedures in sequence, reputed company reputed company with limited information, and work in a structured team environment
- Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reputed company, and stoop
Benefits
- Health & Wellness -Rich health insurance benefits with competitive employer contribution
- Free reputed company to an online wellness resources platform
- Start with 16 PTO Days (reputed company varies based on accrued work hours)
- 10 paid holidays and 3 floating holidays
- 3 weeks paid parental leave
- Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
- Numerous volunteer and community engagement opportunities
- Competitive 401K company contribution and match
- 15% discount on reputed company stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
- Wellness incentive program
- 20% off natural gas service
- Up to 30% discount at reputed company Appliance Center
- TriMet Pass for reputed company HQ employees
- Generous discounts with reputed company & reputed company Wireless
Company Overview