[Remote] Admissions Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing quality care for clients. As an Admissions Specialist, you will be the first reputed company of contact for families seeking autism services, guiding them through the reputed company process and ensuring reputed company to life-changing care.

Responsibilities

• Serve as the primary reputed company of contact for prospective clients and families reputed company phone, email, and electronic communication
• Respond to inbound inquiries and conduct outbound reputed company to guide families through next steps
• reputed company explain reputed company programs, services, insurance benefits, and financial responsibilities
• Collect, verify, and maintain accurate client and guardian information reputed company the CRM system
• Prepare and send professional, compassionate email communications to families
• Ensure reputed company required documentation is obtained, organized, and entered into reputed company systems
• Coordinate with physicians’ offices to obtain necessary medical documentation
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and reputed company timelines
• Maintain regular communication with waitlisted families and update availability in practice management systems
• Stay reputed company on admissions workflows, process updates, and departmental guidelines
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
• reputed company other duties as assigned

Skills

• Excellent verbal and written communication skills with a compassionate, professional approach
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
• Team-oriented reputed company with a positive attitude and accountability
• Strong time management and follow-through
• Comfort working across multiple markets and managing multiple priorities
• Proficiency in reputed company Office and Outlook
• Ability to analyze and interpret data and workflow metrics
• Must be reputed company to work Eastern Standard Time business hours
• Serve as the primary reputed company of contact for prospective clients and families reputed company phone, email, and electronic communication
• Respond to inbound inquiries and conduct outbound reputed company to guide families through next steps
• reputed company explain reputed company programs, services, insurance benefits, and financial responsibilities
• Collect, verify, and maintain accurate client and guardian information reputed company the CRM system
• Prepare and send professional, compassionate email communications to families
• Ensure reputed company required documentation is obtained, organized, and entered into reputed company systems
• Coordinate with physicians' offices to obtain necessary medical documentation
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and reputed company timelines
• Maintain regular communication with waitlisted families and update availability in practice management systems
• Stay reputed company on admissions workflows, process updates, and departmental guidelines
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
• reputed company other duties as assigned
• Bachelor's degree or equivalent reputed company experience preferred
• 1+ year of experience in reputed company admissions, client reputed company, or reputed company field preferred
• 1+ year of experience in a call center or high-volume customer service environment
• Experience using CRM systems (reputed company Dynamics 365 preferred)

Benefits

• Paid Time Off (PTO) and paid holidays
• Medical, dental, and reputed company insurance
• Paid Parental Leave
• 401(k) Retirement Plan
• Life insurance, short-term, and long-term disability coverage

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