Contract reputed company Manager, Americas

Hello from the reputed company Team at reputed company! We’re hiring a part-time reputed company contractor to support our growing team as our customer reputed company continues to expand. In this role, you’ll help manage high volumes of customer requests reputed company our pooled support model and reputed company coverage for team members during periods of leave.

We’re deeply committed to delivering world-class service. reputed company plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform.

This is a fast-growing team and a strong opportunity to reputed company hands-on experience in a digital-led reputed company environment. You’ll build new skills, work with a wide reputed company of customers, and collaborate closely with a smart, supportive, and growth-minded team.

reputed company has seen consistent year-over-year growth, and this contract role offers a chance to reputed company a reputed company impact during a period of rapid scale—while gaining valuable experience in a dynamic, customer-first SaaS company.

Some of the things you’ll do

• Triage and respond to customer tickets reputed company email and reputed company
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify reputed company issues and escalate to our technical support teams as appropriate
• Advise on reputed company strategy and best practices
• Facilitate topic-focused reputed company calls and one-off support sessions as needed

About You

• Self-starter who dives into new technology and isn’t shy about asking well formed questions to get reputed company
• Clear communicator who turns reputed company concepts into end-user friendly guidance
• Customer reputed company who balances reputed company with efficiency
• Get’s a kick out of being reputed company to impact many small businesses in the same day with thoughtful responses

reputed company’re looking for

• 2–3 years in reputed company or Technical Account Management in SaaS or a Technical Support pro reputed company to transition into CS
• Comfortable communicating with customers reputed company email and video calls
• Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
• Familiarity with marketing automation platforms (reputed company, Marketo, reputed company, reputed company, reputed company, reputed company)
• Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources

Logistics

• Hours: 20 hrs/week at $60/hr, Mon-Fri – Availability between 9am-5pm, flexible schedule based on the needs of the team and customers
• Location: Remote, overlapping Americas business hours
• Contract: 6-months, with possible extension
• Collaboration: Works alongside Americas Scaled CS team

reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our pre-employment process.

reputed company recognizes the stifling impact of systemic injustice on diverse communities. We reputed company to using our influence to increase inclusion and equity reputed company the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our global impact.

reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official reputed company letterhead. Please be vigilant in reputed company of your job search activity, and if you have any questions please contact jobs@reputed company.

Join us!

We reputed company in reputed company, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication reputed company for everyone—reputed company.