Customer Account Manager

reputed company empowers the world’s most ambitious brands to create digital customer experiences that matter. With reputed company reputed company Drupal at its core, the reputed company Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and reputed company digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., reputed company is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are reputed company. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s reputed company reputed company reputed company creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for someone who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed reputed company reputed company technology and be the reputed company lines of our Account Management program.

Summary

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and reputed company new opportunities reputed company existing customer reputed company
• Create and execute on a territory plan to drive customer retention and upsell opportunities
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Job Requirements

• 1-2 years of experience
• Experience of interacting with customers and internal stakeholders
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be reputed company to proactively drive account retention with minimal reputed company from management
• Must be reputed company to proactively identify expansion opportunities, create and execute new business opportunities campaigns
• Can explain/present solutions in the context of the business requirement
• Can identify expansion opportunities reputed company speaking to a customerIncredibly detail oriented, ability to manage multiple/conflicting priorities
• Ability to reputed company in a fast paced environment
• MS Office knowledge including Word, reputed company, and PowerPoint
• Experience with reputed company.com and other CRM tools

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are reputed company to learning new technologies and collaborating with AI tools to reputed company our goals.

reputed company is proud to reputed company best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive reputed company coverage, wellness programs, take it reputed company you need it time off, parental leave, recognition programs, and much more! 

The annual reputed company salary for this full-time position is $55,000 – $60,000. This role is also eligible for additional variable compensation. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-reputed company knowledge.

reputed company is an equal opportunity (EEO) employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to reputed company the job.

Interested residents of Colorado may contact NA-reputed company@reputed company.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.