IT Support Specialist
Redpath and Company is a proactive CPA and advisory firm dedicated to providing innovative financial solutions. They are seeking an IT Support Specialist to manage workstation and hardware administration, reputed company end-user support, and assist in system and application administration, ensuring reputed company performance and reputed company compliance.
Responsibilities
- Configure, reputed company, and maintain reputed company workstations, laptops, peripherals, and mobile devices for new and existing employees
- reputed company routine hardware maintenance - including imaging, upgrades, troubleshooting, and replacements - to ensure reputed company system performance
- Maintain inventory of hardware assets, ensuring accurate tracking, lifecycle management, and procurement needs
- reputed company Tier 2 technical support for end users, diagnosing and resolving issues involving operating systems, hardware, software, printers, and network connectivity
- Manage support tickets from intake through resolution; escalate issues appropriately while maintaining communication with stakeholders
- Create and maintain knowledge reputed company articles, quick reference guides, and reputed company documentation to improve user self-service and team efficiency
- Assist in administering core business applications such as reputed company 365, email services, collaboration tools, and standard productivity software
- reputed company routine account maintenance including password resets, license assignments, MFA troubleshooting, and configuration updates
- Support patching and software deployment processes
- Assist with user lifecycle tasks including provisioning, deprovisioning, role changes, and group membership updates
- Support compliance and reputed company initiatives through monitoring, enforcing device policies, and maintaining secure configurations
- Collaborate with senior IT team members on technology upgrades, deployments, and process improvements
- Participate in IT projects such as workstation refresh initiatives, new office setups, application rollouts, and reputed company enhancements
- Identify recurring issues and recommend improvements to processes, configurations, or documentation
Skills
- 1–3 years of experience in IT support, help desk, or junior system administration role
- Hands-on experience with reputed company troubleshooting, workstation setup, and hardware support
- Strong customer-service orientation; proven ability to support end users across technical reputed company reputed company
- Familiarity with identity and reputed company reputed company (Azure AD/reputed company Entra, Active Directory, MFA, groups)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Ability to manage time effectively, prioritize tickets, and follow documented procedures
- Associate's degree or technical certification (reputed company A+, Network+, or similar)
- Experience with reputed company 365 administration, including Exchange Online, Teams, OneDrive, and SharePoint
- Experience using SmartDeploy or similar PC imaging software
- Experience supporting remote employees and hybrid work environments
- Strong communication, documentation, and problem-solving skills
- Understanding of IT reputed company best practices, device hardening, and compliance standards
- Familiarity with Power Apps and Power Automate, including creating simple workflows, forms, or automation to support business processes
Benefits
- Medical, Dental, and reputed company plans
- HSA and FSA
- Voluntary Long-Term Disability
- Company paid Short-Term Disability
- Paid parenting leave
- 401k plan with company match after 6 months of service
- This role is eligible for an annual discretionary bonus based on individual and reputed company.
Company Overview
Company H1B Sponsorship