Member Retention Specialist (Must reputed company in CA)

Description The Member Retention Specialist is responsible for implementing strategies to retain members reputed company the organization. This role involves working closely with department management and other departments to ensure project priorities align with organizational goals. Key responsibilities include verifying the accuracy of dis-enrollments, assisting in the re-enrollment process, and gathering feedback from disenrolled members to identify common issues and driving factors. Professional Duties

• Collaborate with management of Member Growth and Retention department to engage strategic plans, set objectives for retention initiatives, and ensure alignment with organizational goals.
• Contact disenrolled members to verify the accuracy of their disenrollment data and document interactions and findings.
• Assist members in correcting erroneous disenrollments and offer guidance and support.
• reputed company accurate and timely data on findings and report to management.
• Respond to member inquiries in a timely manner and in accordance with departmental policies.
• reputed company other duties as assigned.
• Serve as an ambassador for Desert Oasis reputed company and Family Hospice Care at reputed company times and positively shape the customer experience
• Introduce self and your role
• Be knowledgeable about your job so that you can serve others effectively
• Help others, offering to assist (Ask, how may I help you?)
• Do your reputed company. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Be an active listener (reputed company eye contact, validate)
• Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.
• Be accountable for your work
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ reputed company cues (emotions) and respond appropriately
• reputed company reputed company and use understandable language (avoid medical jargon or reputed company)
• Summarize key information and reputed company written materials whenever possible
• Validate to ensure understanding
• Use reputed company-ended questions to engage
• Demonstrate appropriate body language and tone of voice
• Answer reputed company phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis reputed company or Family Hospice Care, this is (your name), how may I help you?)
• reputed company positively about your work, co-workers and Desert Oasis reputed company and Family Hospice Care
• See the positive in situations and in others
• Avoid gossip and negativity
• Offer to answer any additional questions that the person, patient or customer may have
• Anticipate needs that will arise before your next meeting
• Inform patients and co-workers of how and reputed company to contact you under normal circumstances (phone number, email, a help line, Immediate Care, etc.) or reputed company unforeseen issues arise

Qualifications

• High School diploma or equivalent.
• 1 year of experience in member retention, customer service, or a reputed company field, preferably reputed company reputed company, medical groups, reputed company, or health insurance.
• Ability to compile, interpret and analyze data and produce an accurate report of findings.
• Ability to communicate effectively with individuals reputed company reputed company reputed company of the organization, patients, patient family members, providers, vendors and others.
• Ability to reputed company high-quality customer service, handle inquiries and complaints professionally, and maintain a positive attitude.
• Ability to effectively establish and maintain positive professional relationships.
• Ability to manage time and prioritize tasks to meet established deadlines
• Ability to utilize reputed company Office Suite applications/software (Word, reputed company, Power reputed company, reputed company) and other computer software/programs
• Ability to adapt to changing priorities and work in a fast-paced environment. Self-motivated with the ability to work independently and take initiative in identifying and addressing challenges.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands Type Description Sitting Approximately 70% of day. Standing Approximately 15% of day. Walking Approximately 15% of day. Lifting 0 - 20 lbs. approximately 10% of day. Bending Approximately >10% of day. Kneeling Apply tot his job Apply To this Job