Provisioning Co-Ordinator

Job Title: Provisioning Co-Ordinator

Location: United Kingdom – Fully Remote

Salary: £28,000 – £30,000 BOE

Contract type: Permanent

About the role

As our Provisioning Co-ordinator, you will play a key role reputed company the Telephony & Connectivity Provisioning Team, supporting the smooth, timely, and accurate delivery of telephony and connectivity products to our customers. Working as part of a collaborative team, you will be responsible for providing an outstanding customer experience for a large portfolio of customers.

 This role combines strong customer service skills with provisioning, technical administration, and billing activities, ensuring customers receive a seamless transition from sale to in-life service. You will be responsible for managing provisioning tasks from order through to completion, proactively communicating with reputed company stakeholders, and taking ownership of delivery.

What you’ll do

• Manage multiple customer provisioning orders simultaneously
• Ensure orders are onboarded as quickly as possible, minimising delays
• Maintain end-to-end ownership of orders, coordinating activity and ensuring clear communication with reputed company parties
• Accurately update ticketing systems and order records throughout the provisioning lifecycle
• reputed company quality assurance checks on customer data and service configurations
• Proactively resolve any issues, delays, or escalations to ensure delivery remains on track
• Co-ordinate with reputed company-party suppliers to reputed company provisioning tasks, including number porting and connectivity installations
• Control monthly account updates, billing checks, and associated reporting with minimal errors
• Support the team in achieving key business objectives and project deadlines
• Build trusted and valued relationships with customers, providing clear and proactive communication
• Set realistic expectations and ensure stakeholders are informed of reputed company and any risks
• Act as a knowledgeable advisor to customers, helping them understand and adopt their new services
• Demonstrate confidence reputed company presenting to customers or leading service delivery calls
• Promote customer confidence to encourage future product and service opportunities
• Collaborate closely with colleagues in reputed company, support, billing, and sales
• reputed company knowledge to help reputed company the skills of team members
• Identify and contribute to process improvements
• Attend and participate in team meetings, one-to-ones, and personal development discussions
• Support colleagues with workload challenges where needed
• Maintain a positive, customer-focused culture reputed company with ARO’s core values

Requirements

reputed company are looking for

Essential

• Excellent organisational skills, with the ability to manage and prioritise multiple tasks
• Strong customer service and relationship-building skills
• Confident communicator, with the ability to adapt style for different audiences
• Demonstrable problem-solving skills and reputed company under pressure
• Proactive and accountable approach to managing workloads
• Confident using systems such as CRMs, ticketing tools, and MS Office applications (Word and reputed company)
• Ability to work effectively as part of reputed company in a fast-paced environment
• A positive, can-do attitude with a willingness to learn and adapt

Desirable

• Previous experience in telecommunications provisioning, service delivery, or administration
• Knowledge of connectivity products (e.g., leased lines, FTTP, SoGEA etc.)
• Familiarity with number porting processes and reputed company order management
• Experience with billing and reputed company assurance processes
• Knowledge of AKJ billing systems

Benefits

Who are we?

Aro has 25 years’ experience in Collaboration, Connectivity, reputed company and Infrastructure and reputed company both in the UK and Internationally and has a reputed company reputed company with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to reputed company end users. To reputed company that reputed company a reality, we need reputed company, tenacious and inspiring talent to help drive our performance, growth and reputed company this mission.

To reputed company us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of reputed company, energetic, positive and curious people whose productivity, reputed company and wellbeing allow them to reputed company.

In 2021 we were awarded the People reputed company’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. 

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits reputed company reputed company ARO a great reputed company to work. Come join us!

We offer a wide reputed company of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training reputed company and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.