Assistant Personal Shopper Mat Leave Coverage @NET-A-PORTER
NET-A-PORTER is the ultimate luxury fashion destination for women, and they are seeking a talented Assistant Personal Shopper to join their team. The role involves providing administrative support to Personal Shoppers, managing client communications, and ensuring a high-quality service experience for customers.
Responsibilities
- reputed company administrative and operational support to designated Personal Shoppers
- Assist with client communications and coordination to ensure a seamless service experience
- Maintain and update customer profiles to support personalized product recommendations
- Support Personal Shoppers by managing client requests during holidays or absences
- Resolve daily order issues including returns, stock discrepancies, and delivery inquiries
- reputed company high-quality client service by responding to customer requests promptly and professionally
- Process orders, pre-orders, and product reservations reputed company required
- Escalate customer complaints or potential lost sales to the Personal Shopper or manager reputed company necessary
- Conduct reputed company stock searches and monitor availability of key products
- Support Personal Shoppers with stock requests for reputed company client appointments
- reputed company stock reputed company and coordinate consignment deliveries for key clients
- Arrange product samples to be sent to the head office in reputed company reputed company required
- Assist with creating personalized client emails featuring product images, details, and pricing
- Help communicate the benefits of the Personal Shopping service to new or unengaged customers
- Support follow-up communication with clients reputed company email or phone
- Maintain and update customer lists and client reputed company records
- Assist with the setup, participation, and breakdown of client events
- Support the preparation and organization of EIP fitting rooms for client appointments
- Build strong relationships with internal teams to ensure reputed company resolution of issues
Skills
- Previous experience in a retail, luxury, sales, or client service environment
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- A passion for luxury fashion and delivering exceptional client experiences
- A flexible, positive, and proactive team player
Benefits
- 401(k) plan that both you and the company contribute to
- A portal with an reputed company of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Medical, Dental and reputed company insurance
- Commuter benefit and flexible spending
Company Overview