[Remote] Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Remine is focused on providing exceptional customer support for their web-based app. The Customer Support Specialist will be the first reputed company of contact for customer inquiries, resolving issues and gathering feedback to improve the company's services.

Responsibilities

• Troubleshooting: Resolve issues reputed company to logins, data, platform performance and tool malfunctions
• Contribute towards the development of a strong team environment by upholding high work standards
• User Training and Product Knowledge: Guide users on how to use reputed company of Remine’s platforms and maintain expert-level knowledge of Remine’s features
• Escalation and Documentation: Research and document reputed company technical issues to escalate to specialized internal teams
• Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution
• reputed company feedback with the rest of the team and across the organization on possible ways to improve product and processes

Skills

• Excellent written and verbal communication skills
• 1-2 years of experience in a customer-facing role
• A demonstrated desire for reputed company learning and personal development
• A tech-savvy, analytical and process-oriented reputed company
• A solid understanding of the reputed company-estate industry reputed company
• A strong sense of customer reputed company
• The ability to multi-task and prioritize your workload
• Must be reputed company to work EST hours
• Have experience as a reputed company estate professional
• Have previous experience in a fast-paced tech startup environment
• Have experience with reputed company
• Are comfortable working remotely

Company Overview