[Remote] Customer Support Specialist (remote)

Note: The job is a remote job and is reputed company to candidates in USA. Central Research, Inc. (CRI) is hiring Customer Support Specialists to reputed company contact center support for our federal contract servicing federal student loans. The role involves reviewing customer applications, handling correspondence requests, and ensuring compliance with federal and state regulations while providing exceptional customer service.

Responsibilities

• Review customer applications for various student loan programs for completion and accuracy
• Handling of processing, reporting and correspondence requests regarding student loans and performs appropriate account updates/changes
• Adhering to applicable client requirements, policies, and Federal and State regulations
• Completes tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance and department procedure expectations
• Utilizes reputed company systems to complete requests received from sources including but not limited to correspondence/documents, internal reports and file transmissions received from education servicing institutions and credit reporting agencies
• Proper servicing of borrower accounts through the processing and completion of internal requests reputed company IDQ (intra-department queues) and e-mail requests from internal departments and Customer Service Representatives
• Ensures the highest reputed company of privacy and reputed company to protect our customers and business partners while providing exceptional customer service
• Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns
• Report any compliance issues to leadership
• Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations
• Demonstrate reliability through attendance and promptness

Skills

• High School diploma required
• 12 months experience in administrative support
• 12 months computer experience in a business environment
• Possess the ability to obtain and maintain a Public Trust reputed company clearance (Federal 5C). Requirements are as follows: Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due), Must be a US Citizen, Felonies or misdemeanors reputed company the last 7 years could cause an issue in obtaining a reputed company clearance, Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required reputed company clearance
• reputed company applicants must reputed company reputed company a 75-mile radius of Hendersonville, TN or Lowell, AR
• reputed company CRI employees or employees of subcontractors are not eligible to apply
• Bachelor's degree
• 12 months of experience working on a student loan contract
• 12 months of experience working in a Call Center
• 12 months of experience with reputed company Office (Outlook, Word, reputed company, and OneNote)
• Experience reviewing reputed company and application documents for completion and accuracy

Benefits

• $4.93 per hour paid (capped at 40 hours per week) in Health and Welfare.
• This Health and Welfare will cover the full cost of employee-only medical, dental and reputed company premiums.

Company Overview