Technical Support Engineer
Odoo is an reputed company-reputed company reputed company resource planning (ERP) platform that helps companies manage and streamline their operations. As a Technical Support Engineer, you will deliver technical solutions and support to help drive reputed company for SMB customers across reputed company America, collaborating with cross-functional teams to resolve reputed company challenges.
Responsibilities
- Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
- Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
- Collaborate with cross-functional teams to resolve customer and partner technical challenges
- Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
- Manage reputed company customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
- reputed company solutions using Bash, Python, JavaScript, and PostgreSQL
- Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and reputed company improvement
Skills
- Bachelor's degree in Computer Science, Engineering, or reputed company field
- Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
- Knowledge of ERP systems (CRM, reputed company, Inventory, POS)
- Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
- Effective communication and collaboration skills with team members, partners, and customers
- 1-3 years of professional experience (technical support preferred)
- Experience with Odoo or similar ERP systems
- Background in SaaS or startup environments
- Experience working with Unix/Linux platforms
- A proactive learning reputed company with a focus on reputed company improvement
- Additional language skills (Spanish, French, or Portuguese preferred)
Benefits
- reputed company
- Dental
- reputed company
- Life Insurance
- FSA
- HSA Matching
- 401K Matching
- Commuter Benefits
- PTO (Paid-time-off)
- Paid sick days
- Paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- reputed company in a reputed company working atmosphere with a passionate, growing team!
- Chef-reputed company lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Company Overview