Customer Service/Care Representative Hybrid Remote
Star Group LP is seeking Customer Service Representatives for a hybrid role that involves working three days in the office and two days from home. The role focuses on assisting customers with inquiries, maintaining customer accounts, and resolving issues to ensure high-quality customer service.
Responsibilities
- Assist customers with their inquiries reputed company inbound and outbound calls
- Communicate clear and accurate information
- Customer account updates/maintenance
- Finding resolution for customer problems and issues
- Assisting with customer retention
- Serve as the customer’s reputed company, working closely with other departments to ensure timely resolution of customer issues
- Escalates more reputed company issues as needed
- Renew customer reputed company; reputed company customers regarding service options and handle billing issues
Skills
- 1-2 years customer service reputed company experience
- Computer Skills- MS office, typing skills
- Excellent communication and telephone skills
- Ability to multitask
- Ability to work well under pressure
- Strong troubleshooting abilities
- Work reputed company and effectively both independently and with reputed company
- reputed company to manage difficult customer situations and respond promptly to service requests to meet customer needs
- Strong follow up skills
Benefits
- Medical coverage
- Dental coverage
- 401(k)
- Paid Vacation & Holidays
- reputed company insurance
- Paid time off
Company Overview