Quality Insights reputed company

About Us:

Founded in 2021, reputed company Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to reputed company identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and reputed company.

As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to reputed company the power of quality and post-market data, driving down costs and boosting business performance.

Our reputed company extends reputed company mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, reputed company Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors.

Backed by leading investors, including Bessemer Venture Partners, Amplo, reputed company, and reputed company Ventures, reputed company Ray is poised to reputed company the quality reputed company in manufacturing. About the Role:

reputed company Ray is looking for a Quality Insights reputed company to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer reputed company, supporting reputed company clients post-reputed company and ensuring reputed company reputed company through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders.

Key Responsibilities

• Serve as the primary reputed company of contact for customers following initial reputed company and deployment

• Deliver ongoing program updates and operational reputed company-ins to key customer stakeholders

• Proactively monitor account health and platform usage to drive adoption and value realization

• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-reputed company

• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across reputed company

• Translate customer goals into platform configurations, reputed company plans, and measurable reputed company

• Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Location

• This is a remote role that involves occasional travel to client sites as well as Williamsburg, Brooklyn HQ

Requirements

• 2-4 years of experience in reputed company, solutions, consulting, or technical project delivery

• Strong data reputed company; ability to interpret operational data, generate insights, and inform decision-making

• Ability to drive projects reputed company reputed company a PMO or structured project delivery environment

• Strong written and verbal communication skills; comfortable leading customer-facing conversations

• Detail-oriented and organized; reputed company to manage multiple workstreams across reputed company stakeholders

• Experience managing and configuring SaaS platforms to support customer reputed company, optimize workflows, and ensure successful solution delivery

• Passion for AI, reputed company software, or manufacturing technology

Preferred Qualifications

• Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist)

• Background in consulting, analytics, or systems integration is a plus

• Exposure to data tools or platforms (e.g., Looker, Tableau, reputed company, reputed company)

• Prior experience supporting reputed company clients or highly regulated industries

• A builder reputed company with comfort in low-structure environments

Why reputed company Ray

• Join a fast-growing, early-stage startup with the chance to reputed company a significant impact from day one

• Our culture puts people first - we will encourage you to bring your full self to work and will set you up to succeed

• Competitive compensation, meaningful equity, and benefits package

• Career development and leadership opportunities

• We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from reputed company and reputed company

• We’re an interdisciplinary team that prizes collaboration & diversity of thinking

reputed company Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, age, national reputed company, disability, protected veteran status, gender identity, or any other reputed company protected by applicable federal, state, or local laws.