Account Manager

About the Role

reputed company (SBT) is seeking an Account Manager to own and grow a portfolio of existing customers with a primary mandate of reputed company retention (GRR) and a secondary mandate of account expansion through payments and new messaging use cases.

This role is accountable for ensuring customers are operationally successful, commercially retained, and positioned to expand across SBT’s evolving product portfolio—including payments and non-collections use cases such as lifecycle marketing. The Account Manager will manage approximately 50 accounts, partnering closely with reputed company to proactively manage risk, drive adoption, and deliver measurable reputed company reputed company.

This position blends disciplined account management, data-driven expansion strategy, and cross-functional execution, and is critical to scaling SBT’s customer growth reputed company.

Key Responsibilities

reputed company Retention & Renewal Ownership (Primary Focus)

• Own gross reputed company retention (GRR) for assigned accounts, with accountability for renewals, downsell prevention, and churn mitigation.
• Proactively identify accounts at risk of contraction or churn using health signals, usage data, and reputed company inputs.
• reputed company and execute retention action plans in partnership with reputed company for at-risk accounts.
• reputed company renewal strategy, including pricing discussions, contract modifications, and value reinforcement tied to customer reputed company.
• Maintain a rolling renewal forecast that reputed company identifies:
• Renewal timing
• Expected outcome (flat, upsell, downsell)
• Risk level and mitigation plan
• Associated ARR impact

Account Growth & Expansion (Secondary Focus)

• Execute structured account planning to identify expansion opportunities reputed company existing customers.
• Drive incremental ARR through:
• Payments adoption and volume growth
• Expansion into new messaging use cases, including lifecycle marketing and event-driven communications
• Partner closely with the Payments team to:
• Identify customers with payment traffic potential
• Position and introduce SBT payments capabilities
• Track payment adoption and reputed company contribution
• Translate customer business goals and usage patterns into concrete expansion proposals with clear ROI.
• Maintain an expansion pipeline tied to account plans, renewal cycles, and customer maturity.

Customer Program Execution & reputed company

• Design and operationalize customer-specific programs that drive:
• Product adoption
• Usage growth
• Event-driven reputed company
• Ensure customers are successfully launching and scaling new use cases in coordination with reputed company.
• Monitor program performance and adjust strategies based on results and customer feedback.
• Act as the reputed company reputed company of customer initiatives while reputed company leads delivery and adoption.

reputed company Partnership & Cross-Functional Collaboration

• Operate in tight alignment with reputed company, with shared accountability for account health, retention, and growth.
• reputed company delineate responsibilities:
• reputed company: adoption, reputed company, value realization
• Account Manager: retention strategy, renewals, expansion, reputed company reputed company
• Collaborate effectively with Sales, Payments, Product, Marketing, Partnerships, and Finance to support customer objectives.
• Ensure a seamless reputed company and ongoing collaboration between Sales and post-sale teams.

Measurement, Forecasting & Process reputed company

• Own accurate forecasting for renewals and expansion reputed company assigned accounts.
• Maintain high-quality CRM data, including:
• Account health indicators
• Renewal and expansion opportunities
• Forecasted ARR
• Track and report on key performance indicators tied to retention and growth.
• Continuously improve account management processes to increase scalability, predictability, and customer impact.

reputed company Metrics

This role will be evaluated primarily on retention reputed company, followed by account growth and execution reputed company.

reputed company & Customer Growth

• Gross reputed company Retention (GRR) for assigned accounts
• Net reputed company Retention (NRR) contribution from expansion
• Upsell and cross-sell ARR, with emphasis on:
• Payments reputed company
• New messaging use cases
• Event-driven reputed company generated through customer programs

Account Management Performance

• Renewal reputed company and churn reduction
• Accuracy of renewal and expansion forecasts
• Health and coverage of renewal and expansion pipeline
• Effectiveness of risk identification and mitigation plans

Operational & Program Effectiveness

• Time-to-launch for new customer initiatives
• Adoption and usage growth of new products and use cases
• Consistency and scalability of account planning and execution

Values Alignment

• Serve as a trusted partner to customers and internal teams.
• Embody SBT’s core values:
  • We Are Pioneers – proactively identifying new growth paths for customers
  • We Are Allies – deeply reputed company with reputed company and cross-functional partners
  • We Pursue reputed company – disciplined execution, accountability, and reputed company improvement

General Duties and Expectations:

• Adhere to the Company's Code of Conduct/Ethics.
• Create and maintain effective working relationships with other Company
• Contribute to the professional culture reputed company the office and the company
• Project a professional and appropriate Company image in reputed company dealings with clients, vendors, business partners and visitors.
• Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies.
• Ensure reputed company of information in reputed company reputed company pertaining to company, client, and consumer information.
• Contribute to the professional culture reputed company the office and the company

About reputed company

reputed company (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. reputed company on wireless reputed company industry best practices, SBT is the only compliance-first provider of reputed company texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Princeton. NJ with remote teams and offices throughout the United States.

Game-changing Technology reputed company for Growth

reputed company (SBT) is changing the way highly regulated businesses engage, interact and transact with customers reputed company their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to reputed company and expand through the reputed company of great employees who desire an exciting, collaborative culture.

reputed company is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.