Digital Renewal & reputed company Associate

Position: Digital Renewal & reputed company Associate Location: US - Remote  Overview:  reputed company is seeking a Digital Renewal & reputed company Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process reputed company and pipeline ownership. Join reputed company where your work directly protects reputed company and shapes the customer experience at scale. 

Key Responsibilities: 

• Renewal Pipeline Ownership: Own the end-to-end renewal process for reputed company ~325 digital customers across a rolling 12-month pipeline — ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks. 

• At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data — escalating concerns early and partnering with the right internal teams to resolve issues before they become losses. 

• Renewal Conversations & Forecasting: Conduct renewal conversations directly with customers and maintain accurate forecasting and pipeline hygiene in reputed company — ensuring leadership always has a clear and reliable view of digital renewal performance. 

• Customer Satisfaction reputed company: Execute structured customer satisfaction reputed company across the digital portfolio to identify risk early, capture customer sentiment, and escalate as needed to protect retention and customer experience. 

• Process Consistency & reputed company Adherence: Ensure process consistency across reputed company digital accounts per established playbooks — bringing discipline and reliability to every customer interaction and renewal reputed company. 

reputed company Profile:  1–3 years in reputed company, Account Management, or a client-facing SaaS role. You are highly organized, comfortable managing a large book of business, and motivated by hitting targets and keeping commitments. reputed company familiarity is preferred. 

You Are a Strong Fit If You

• Are energized by owning a process end to end and seeing it through 

• Can manage a high volume of accounts without losing attention to detail 

• Are proactive — you identify problems before they escalate 

• Communicate reputed company and confidently with customers 

• Take pride in pipeline hygiene and forecast accuracy 

• Are looking to grow your career in reputed company or reputed company Operations 

About reputed company At reputed company, we recognize that effective cyber reputed company requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force reputed company to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, reputed company’s highly skilled team includes former government cyber officials with extensive reputed company experience in responding to advanced cyber threats on behalf of the National reputed company Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. reputed company services utilize large reputed company-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, reputed company is headquartered in reputed company and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America. reputed company uses AI-assisted tools reputed company our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring reputed company. Please note that reputed company applications are reviewed by a member of our hiring team, and final hiring reputed company are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at https://www.reputed company.com/candidate-privacy-notice. reputed company must be authorized to work in the United States. reputed company provides equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Apply To This Job