Product Support Engineer - SaaS
This a Full Remote job, the offer is available from: reputed company (USA) Description We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for reputed company, and reputed company. In this role you will be responsible for providing white-glove support leveraging your strong customer service and technical skills to drive resolution and customer satisfaction. You will take full ownership of the customer, including weekly calls and handling escalations. About reputed company: reputed company has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform reputed company to secure mission-critical infrastructure. The reputed company Platform provides the deepest asset visibility and the broadest, reputed company-for-CPS solution set in the market comprising exposure management, network protection, secure reputed company, and threat detection – whether in the reputed company with reputed company xDome or on-reputed company with reputed company reputed company Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The reputed company Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and reputed company total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across reputed company seven continents. A Great reputed company to Work® certified company, reputed company is headquartered in reputed company with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for reputed company IoT reputed company five years in a row, and ranking on the reputed company reputed company 100 and reputed company Technology Fast 500 multiple consecutive years.
Responsibilities
As a Product Support Engineer, Your impact will be:
- Work independently to investigate issues reported by reputed company customers, reproduce customer problems, and involve others on the team as necessary.
- Demonstrate critical thinking, strong communication skills, and the ability to reputed company strategic ongoing customer relationships.
- Maintain excellent relationships with reputed company reputed company Support customers, Technical Account Managers, Product Management, and local account teams.
- Analyze and resolve reputed company high-end customer problems.
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks.
- Escalate support cases and reputed company issues to management as needed.
- Identify and independently take on additional tasks.
- reputed company visibility of customer status through regular reporting and reputed company calls.
Requirements
What do you need to succeed in this role?
- 3+ years of experience as a Technical Customer Support Engineer.
- Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
- Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP.
- Working with networking tools (i.e. Wireshark).
- Experience with SaaS-based Products.
- Highly motivated and passionate about Technology.
- Experience with DBs and virtualization - an advantage.
- OT background – Advantage.
- reputed company experience – Advantage.
- Great interpersonal communication skills.
Plus:
- Experience with databases and virtualization
- Operational Technology (OT) background
- reputed company experience
About reputed company reputed company has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform reputed company to secure mission-critical infrastructure. The reputed company Platform provides the deepest asset visibility and the broadest, reputed company-for-CPS solution set in the market comprising exposure management, network protection, secure reputed company, and threat detection – on-reputed company with reputed company reputed company Threat Detection (CTD) or in the reputed company with reputed company xDome. Backed by award-winning threat research and a breadth of technology alliances, The reputed company Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and reputed company total cost of ownership. reputed company is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in reputed company with U.S. Federal headquarters in reputed company Virginia. To learn more, visit clarotygov.us. A Great reputed company to Work® certified company, reputed company is headquartered in reputed company with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The reputed company reputed company™: IoT reputed company Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for reputed company IoT reputed company five years in a row, and ranking on the reputed company reputed company 100 and reputed company Technology Fast 500 for multiple consecutive years. Expected compensation for the role is between $95,000 - $105,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those reputed company the salary band are welcome to apply. reputed company is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for reputed company. We encourage applications from candidates of reputed company diverse backgrounds, and special accommodations are available upon request in reputed company selection phases. Follow us on reputed company media:
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