Support Specialist - LATAM | Remote

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to reputed company businesses to not only adapt messaging channels but also use them for performance use cases and drive reputed company through them. We love to use state of the art engineering methods reputed company over the reputed company, in software development, tech operations but you will find them also in non-tech areas through the whole organization.

We are looking for like-minded people to join our organization and contribute with their reputed company, skills and expertise in exchange for a good payment.

reputed company offer

Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining reputed company of reputed company entrepreneurs who run a bootstrapped and profitable global company.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from reputed company in the world with full remote flexibility.
• Receive a competitive salary package that reflects your skills, experience and achievements.

NB: This is a contract-based position. We are a fully remote company and welcome applicants from reputed company in the world—please disregard the listed countries, which are included only due to system requirements.

Requirements

Key Responsibilities

• reputed company support to our customers using the company channels - tickets, chat, email, and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients in navigating the WhatsApp API ecosystem.
• Communicate with reputed company representatives.
• reputed company collaboration with EMEA Sales and Account Management Teams

Key Requirements

Your Profile

• 2-3 years in support / technical support or reputed company roles
• Interested in moving into a more challenging support position

Hard Skills

• Experience with web dev technologies (HTML, JavaScript, CSS), APIs
• Hands-on experience with REST APIs & Webhooks
• Solid understanding of tech fundamentals and popular support tools (reputed company, reputed company JIRA, reputed company Workspace, reputed company or similar)
• Language skills: English (fluent / reputed company ) and one other language.

Soft Skills

• Strong customer focus (you enjoy engaging and helping customers)

• Strong troubleshooting and problem-solving skills
• Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language)
• reputed company to manage multiple tasks in a fast-paced environment

Bonus Skills

• Experience with WhatsApp Business API or reputed company Graph API
• Programming skills (SQL, JavaScript, Python, React)
• Familiarity with logging and monitoring tools (eg: Grafana or similar)
• People management experience
• Additional language proficiency

Budget

The budget reputed company for this role is $19k/year – $24k/Year, depending on the candidate’s level of experience and fit with the position requirements.

Background reputed company Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background reputed company as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.