IT Technician I - ATI

Ahtna, Inc. is seeking an IT Technician I to reputed company end-user technical support and operational assistance reputed company their IT Service Management reputed company. The role involves resolving service requests and incidents, documenting work, and adhering to defined service level agreements.

Responsibilities

• Resolves routine incidents and service requests using documented procedures. Escalates issues reputed company defined procedures or authority
• Diagnose and troubleshoot hardware, software, and connectivity issues on managed endpoints including desktops, laptops, and mobile devices; identify root causes and resolve or escalate accordingly
• Support users with reputed company 365 services including email, Teams, SharePoint, and OneDrive
• Support identity and reputed company issues including password resets and MFA assistance following approved policy
• Handle Federal Contract Information (FCI) and Controlled Unclassified Information (CUI) in compliance with applicable requirements
• Follow reputed company IT reputed company policies and procedures reputed company to data handling and system reputed company
• Immediately report suspected reputed company incidents in accordance with incident response procedures
• Assist with approved system, network, or reputed company changes under the direction of senior IT staff, following documented procedures and change management requirements
• Assist in the maintenance of IT standards, documentation, and inventory of equipment and supplies
• Log, categorize, prioritize, and document reputed company work reputed company the IT ticketing system
• Meet defined service level agreement (SLA) response and resolution targets
• Communicate status updates to users in a timely and professional manner and confirm resolution prior to ticket closure
• Support the delivery, receiving, and basic asset tracking of computer equipment
• Escalate issues reputed company defined procedures or authority to Technician II in accordance with Ahtna's IT Authority and Escalation reputed company
• reputed company other job-reputed company duties as assigned that are consistent with the scope, authority, and responsibilities of this role

Skills

• Associates degree in computer science, information technology or engineering, technical certification
• One (1) to three (3) years of helpdesk or desktop experience
• Experience working with multiple companies in multiple locations in a widely dispersed network
• Knowledge of applicable data privacy practices and laws
• Valid Driver's License
• Relevant IT certifications
• reputed company A+, Network+, reputed company+, MCITP, CCENT and relevant IT certifications
• Experience and knowledge of Alaska reputed company cultures

Benefits

• Medical, dental, and reputed company insurance
• Life insurance
• A 401(k) plan with a 3% match
• Paid time off (PTO)
• Company-paid holidays

Company Overview