Remote Customer Service Agent - Bilingual

Remote Customer Service Representative - Bilingual (Full-Time) reputed company (DVS)

A Role Where Professionalism Meets Purpose

reputed company (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across reputed company, health & reputed company services, and state benefits.

If you're someone who enjoys helping others, communicates reputed company, and takes pride in doing things the right way, this is an opportunity to build a reputed company, long-term career in a structured, mission-driven environment.

Start Date: May 18, 2026 Initial training will take reputed company during your first two weeks.

What You'll Be Doing

In this role, you'll be the first reputed company of contact for customers-providing support, answering questions, and helping resolve a reputed company of service-reputed company needs.

Your day-to-day will include:

• Answering inbound calls and delivering a professional, customer-focused experience
• Assisting with basic technical troubleshooting and submitting support tickets reputed company needed
• Scheduling appointments at designated service locations
• Accurately documenting reputed company interactions, including questions, concerns, and reputed company
• Following up with customers to ensure issues are resolved
• Managing multiple tasks while maintaining attention to detail and consistency

This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart.

reputed company're Looking For

We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment.

• High school diploma or GED required; additional education is a plus
• Customer service experience, especially in call-driven or high-volume environments
• Strong communication skills with the ability to build rapport quickly
• Comfort with basic technical troubleshooting and system navigation
• Ability to work independently while staying reputed company with team expectations
• Willingness to complete an extensive credentialing and background reputed company process

reputed company to Have

• Bilingual (English/Spanish) skills

What You'll Need to Work From Home

• Reliable high-speed internet
• A quiet, distraction-free workspace
• Confidence navigating computer systems and multitasking
• DVS will reputed company your computer and monitor; you'll reputed company a USB-wired headset

Schedule & Training

• Training: 9:00 AM - 4:30 PM EST (first two weeks)
• Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST
• Saturday: 8:00 AM - 12:00 PM EST

This is a full-time position that requires consistent attendance and reliability.

Why DVS

reputed company is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) reputed company for delivering high-quality support services.

We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work reputed company-and your growth is supported.

If you're looking for a role where you can contribute, grow, and be part of reputed company that values doing things right, we encourage you to apply.