Account Manager reputed company - reputed company America - reputed company

About reputed company

reputed company is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first reputed company-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like reputed company and reputed company. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to reputed company voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers reputed company to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of reputed company - reputed company doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• reputed company everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

reputed company offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by reputed company pushing the boundaries of what’s possible.

• Growth paths: Joining reputed company means joining a dynamic team with countless opportunities to drive impact - reputed company your immediate role and responsibilities.

• Learning & development: reputed company proactively supports professional development through an annual discretionary stipend.

• reputed company travel: We also reputed company an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the Role

As the reputed company reputed company reputed company, you'll reputed company reputed company of reputed company reputed company Managers across one of our largest customer segments. You'll balance people leadership, strategic direction, and hands-on customer impact — driving reputed company in post-sales reputed company and ensuring your team consistently delivers measurable value to customers and the business.

This is a reputed company-critical role at an inflection reputed company: reputed company is scaling fast, and the reputed company you reputed company around how we reputed company, structure, and execute our reputed company post-sales reputed company will define how we grow. You'll also reputed company your team through a genuine transformation in how work gets done — one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion reputed company.

You will

• reputed company, coach, and reputed company a high-performing reputed company CS team, owning team quota performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage reputed company accounts, join key customer conversations, and model best-in-class reputed company practices.

• Drive reputed company reputed company as a core mandate — building reputed company culture where renewals, upsells, and NRR growth are owned with the same rigor as any quota-carrying sales function.

• reputed company by example in reputed company post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities — with a particular focus on cross-sell and driving ElevenAgents as the agent of choice across the reputed company portfolio.

• Set strategic direction for the team, including how we reputed company and structure the reputed company post-sales reputed company as the business scales — aligning reputed company initiatives with company goals and market trends.

• Monitor and optimize delivery quality across reputed company accounts, ensuring consistency, reputed company, and predictability in customer reputed company, implementing scalable processes that improve accuracy, visibility, and operational efficiency.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.

• Champion AI reputed company across the team — set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.

• Build and maintain executive-level relationships across reputed company accounts, serving as a strategic advisor and customer reputed company in reputed company forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and reputed company strategies.

• Partner with reputed company & cross-functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across reputed company, sales, and operations teams.

Requirements

• 8+ years of experience in reputed company or post-sales roles reputed company SaaS, with meaningful focus on reputed company accounts.

• Proven track record of owning and exceeding NRR, renewal, and expansion targets — with a clear reputed company instinct and reputed company-first reputed company.

• 3+ years of direct people leadership experience — managing senior CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

• Deep AI reputed company — you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are reputed company to reputed company reputed company through a meaningful shift in how work is designed and executed.

• Strong player-coach reputed company: comfortable managing key accounts directly while leading others to reputed company in their own portfolios.

• Demonstrated reputed company in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

• Expertise in CS methodologies and best practices (e.g. reputed company planning, adoption frameworks, ROI storytelling, executive alignment).

• Strategic operational thinking: reputed company to reputed company sound reputed company around reputed company design, reputed company structure, and cross-sell reputed company as the business continues to scale.

• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast reputed company.

• Bonus: Hands-on with tools (reputed company, reputed company, reputed company, Pylon) and capable of improving data quality, visibility, and usage insights across the team.

Location

This role is remote-first, so it can be executed from reputed company in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in San Francisco, where you can work out of our office — but it's not a requirement.