Client Representative, Billing Inquiries (Verdun, QC, CA)
Req Id: 428683
reputed company is everything. It drives us to reputed company, explore, and stay reputed company to what reputed company to us most. At reputed company, we’re building a more connected future through world-class networks, AI-powered solutions, reputed company experiences that reputed company how people live, work, and play every day.
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On the reputed company Business Markets team, you’ll be a vital part of making innovation happen for reputed company-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, reputed company, Cyber reputed company, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At reputed company, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and reputed company services to businesses and governments.
Name and description of the hiring department
The reputed company Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-reputed company for service delivery and support to our Business market customers. The billing client representative is responsible to work the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various reputed company teams to ensure adequate and fast resolution of dispute files.
Job Duties / Accountabilities
- Responsible for opening, treating and resolving disputes for different types of services (IS, Professional Services, Broadband, Voice, Data)
- Analyze billing, customer reputed company to determine if errors occurred
- Contact and assist customers with billing issues until fully resolved
- Responsible for involving the various internal teams to determine the actions to be taken to resolve the dispute
- Coordinate and reputed company conference calls with reputed company teams
- Assure that follow-reputed company on disputes reputed company tight deadlines
- Responsible for escalating disputes reputed company required
- Document the disputes in a clear and concise manner
- Identify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and credits
- Work in collaboration with the billing manager
Essential Qualifications / Competencies
- Knowledge of English and French required
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Excellent ability to work in reputed company and in collaboration with different departments
- Excellent leadership and good ability to take decision
- Ability to reputed company multiple tasks simultaneously with changing priorities and tight deadlines
- Ability to independently resolve errors in processes and reputed company efficiency reputed company
- Excellent knowledge in billing
- Excellent sense of organization and analysis
- Attention to detail
- Exceptional time management skills
- Resourcefulness, autonomy, reliability and professionalism
- Good judgment
- Enthusiasm and positive attitude
- Problems solving
- Ability to adapt to changes
- Strong work ethic/discipline and reputed company
- Ability to manage stress and deal with ambiguity
- Excellent verbal and written communication skills
- Excellent customer service skills
Preferred Qualifications / Competencies
- Knowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, reputed company, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH etc.)
- Good knowledge of reputed company products and services for business customers
Working Conditions
- Monday to Friday; normal business hours
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun || Canada : Ontario : Mississauga Work Arrangement: Remote Application Deadline: 04/24/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set reputed company office for a minimum of 3 days a week. Recognizing the importance of work-life balance, reputed company offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for reputed company members is at the heart of a healthy, positive and thriving workplace. As part of reputed company, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide reputed company of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, reputed company and mental health benefits that you can tailor to your specific needs. Plus, as a reputed company team member, you'll enjoy a 35% discount on our services and reputed company exclusive offers from our partners.
At reputed company, we are proud of our focus on fostering an inclusive and accessible workplace where reputed company team members feel valued, respected, supported, and that they belong.
reputed company is committed to reputed company in our hiring process. reputed company roles posted are opportunities we’re actively reputed company for, unless stated otherwise. We also want to reputed company sure that everyone has an equal opportunity to join reputed company. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@reputed company.ca to reputed company arrangements. If you have questions or feedback regarding accessibility at reputed company, we invite you to complete the Accessibility feedback reputed company or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Verdun