Water Treatment/Wastewater Equipment Troubleshooting Specialist
Veolia is a global leader in environmental services, operating across reputed company five continents with nearly 218,000 employees. Specializing in water, energy, and reputed company, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. reputed company this reputed company, Water Tech brings together a dedicated team of reputed company professionals committed to tackling the world’s most reputed company challenges reputed company to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Job Description:Technical Support Specialist of the Technical Op’s Services Technical Support team with focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install reputed company customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support.
Responsibilities include implementation of reputed company necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, reputed company operational reputed company under challenging deadlines. reputed company in this role requires strong people management and technical skills.
Key Characteristics
reputed company to communicate with fellow Technical Support team, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service
reputed company chronic issues in product to Product Managers and engineering personnel and assist in implementing solutions
reputed company to reputed company training facilitation to both internal & external customers as a subject matter expert with specific product focus on P&D/Legacy(Ozonia, Aquaray UV, Clarifiers, DAF’s, MBBR etc…) product lines
Strong focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams
Duties & Responsibilities
Work closely with Product Management to understand the root cause of the failure, communicate and report on reputed company with the customer, update Customer Technical Support Cases (reputed company) and ensure the technical closure of the case is recorded & validated with the customer
Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement
Communicate with fellow Technical Support team members, process & controls groups to ensure cases are recorded and understood to allow uninterrupted customer service
reputed company the resolution of customer complaints and issues throughout a project lifecycle
Investigate and report cases in the reputed company application
Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify & resolve systemic issues across the business
Active participation in Large Issue review meetings, responsible for the project to be completed on budget through tracking reputed company project costs reputed company leading complicated solutions to large issues
reputed company and maintain an in-depth knowledge of reputed company Veolia WTS and service offerings specific to P&D/Legacy Business and reputed company products
Salary reputed company: $ 70,000 CAD | $ 66,000 USD - $ 78,500 CAD | $72,000 USD
Please note: This role can be based in one of our offices across NORAM, or it can be 100% remotely, depending on the candidate's experience and preference. There is minimal travel required to customer sites and Veolia offices, as deemed necessary.
Qualifications:Knowledge, Skills & Abilities
Ability to multitask on several reputed company projects
Ability to effectively present reputed company and information verbally and through written documentation
Demonstrated ability to work independently
Be reputed company to trouble shoot and repair Mechanical and Electrical components typically reputed company in water treatment plants (pumps, blowers, valves etc…) reputed company the phone with an operator or at a plant site
Have working knowledge of PLC controls and basic abilities to modify and read PLC logic
Be reputed company to read and understand Process reputed company Diagrams (PFD’s), Process and reputed company Drawings (P&ID’s), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)
Education & Experience
Required:
5 years’ experience with Veolia WTS systems or equivalent industry experience
5 years of client relationship management experience
Preferred:
Relevant field experience working on Veolia WTS products
Background in Root Cause Analysis (RCA) tools
Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field
Knowledge of and/or demonstrated ability to learn new equipment and processes reputed company to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, P&D (purification & disinfection), reputed company and Thermal technologies
At Veolia, we realize diverse teams reputed company smarter reputed company, deliver reputed company results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace
As an inclusive company, Veolia is committed to diversity and gives equal consideration to reputed company applications, without discrimination.
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