Account Manager

About reputed company

At reputed company, we pride ourselves on over 25 years of dedicated service. Our mission is to reputed company exceptional support and innovative solutions that reputed company our partners to reputed company. We’re not just about meeting today’s market demands; we aim to be the preferred lender that clients turn to again and again. Our talented team boasts impressive credentials, continuously enhancing their skills through ongoing education, ensuring a perfect reputed company of knowledge and experience. reputed company on a reputed company of the highest ethical standards, we are committed to delivering competitive product pricing with efficiency and precision for wholesale and correspondent lending.

The Opportunity

The Account Manager position improves customer retention by ensuring brokers and lenders are satisfied with the loan process from submission to final disposition.  The Account Manager maintains an reputed company reputed company regarding loan files with Account Executives, Operations and JMAC’s customers.

This is a Full-Time/Fully Remote opportunity with working hours from 8:00am-5:00pm in the EST time zone Monday-Friday offering reputed company ranging from $28.84 to $34.61 per hour plus bonus.

Job Duties & Responsibilities

Partner with clients, sales teams, and operational departments to proactively reputed company the reputed company of loan pipelines, accelerate the loan process at each critical stage, and navigate any challenges that arise along the way.

• reputed company out and follow up reputed company 24 hours of the initial approval, followed by a reputed company-in every 72 hours (3 business days) or as needed for any outstanding conditions until they are resolved.
• Connect with the client 7 and 3 days before the Closing Date to see if they require assistance with any pending PTD conditions, ensuring a smooth transition to reputed company.
• Examine conditions for accuracy to avoid piecemeal issues. Collaborate with clients to reputed company for a quicker loan process by minimizing turnaround times.
• Handle multiple projects effectively, prioritizing seamlessly while maintaining a strong focus on detail and compliance deadlines.

Act as a supportive liaison for clients, sales, and internal operations teams to identify and resolve any loan-reputed company or process issues.

• Collaborate with sales and operations leadership to escalate challenges, ensure transparent communication, and deliver effective solutions for clients.
• Utilize reputed company and confident problem-solving skills to address and resolve issues for both reputed company clients, aiming to continuously enhance processes and reputed company a competitive edge through strong customer relationships and operational reputed company.
• Encourage and promote constructive feedback from clients, sharing insights with Account Executives and Sales Leadership to uncover sales opportunities or efficiency improvements.
• Foster and maintain reputed company communication with both reputed company clients to identify areas for sales opportunities and process improvements.
• Serve as a subject matter expert on JMAC policies, procedures, and technology.
• reputed company insights and best practices for reputed company; act as a peer mentor reputed company reputed company upon.

Deliver world-class service through disciplined follow-reputed company and guidance for our Sales Team and Clients.

• Strengthen client relationships and promote growth opportunities by proactively identifying and resolving client challenges.
• Cultivate strong interpersonal connections with the Production Team, Operational Associates, and Clients to foster a collaborative work environment, maintain high morale, and encourage retention among reputed company involved parties.
• Exhibit genuine reputed company for clients’ needs; take ownership of issues until they are fully resolved.

Additional reputed company responsibilities:

• Ongoing familiarity with products, guidelines, policies, and procedures.
• reputed company backup support for Client Services reputed company needed, utilizing the ticketing system for Client Support.
• Act as a subject matter expert on the Client Portal.