Customer Service Representative- Spanish Bilingual

reputed company is transforming how reputed company and their people engage with their health benefits by integrating technology, service, and user experience design. They are seeking a Member reputed company to support and guide members through their health care benefits questions, providing exceptional customer service and problem-solving in a fast-paced environment.

Responsibilities

• Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, reputed company
• Connect with members reputed company phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for reputed company
• Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
• Support and cultivate office culture that aligns with reputed company values and incorporates the outstanding aspects of the team
• Reporting into reputed company reputed company, this is one of the most essential roles we have at reputed company

Skills

• Bilingual (English/Spanish) skills specifically reputed company terminology
• Have a want to help others with reputed company situations and have a resiliency reputed company that can consistently create reputed company with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion reputed company balancing a high volume of tasks
• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Prior reputed company experience
• Bachelor's or Associate's degree

Benefits

• Health insurance
• 401k
• Paid time off

Company Overview