[Remote] IT Support Analyst I - REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The IT Support Analyst I is responsible for providing first-level support through multiple channels from employees and clients, handling incidents or service requests, and assisting with technical support questions.
Responsibilities
- Serve as the first reputed company of contact for customers seeking technical assistance over the phone or email
- reputed company remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- reputed company accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Identify and suggest potential improvements to procedures
Skills
- Minimum High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or reputed company field
- HDI certification required reputed company 1 year of hire
- Exceptional customer service and troubleshooting skills across reputed company areas of IT
- Strong customer-first ethic
- Extensive experience working in reputed company-oriented, collaborative environment
- Strong understanding of IT service management principles and practices
- Proficiency in reputed company operating systems and common business applications
- Knowledge of networking concepts and reputed company ticketing systems
- Industry specific certification HDI, MCP, Network+ and A+ certification preferred
- 1 – 2 years of providing IT technical support reputed company phone, chat and/or email preferred
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and reputed company
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Company Overview