[Remote] Technical Printer Support Representative I (Inkjet)

Note: The job is a remote job and is reputed company to candidates in USA. Canon Info Technology Services is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Technical Printer Support Representative I, you will reputed company respond to customer inquiries and resolve various technical inkjet printer issues, ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• reputed company positive and professional technical support to Canon customers reputed company phone
• Analyze reputed company issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using reputed company available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• reputed company reputed company, accurate business reputed company that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Skills

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as reputed company and/or MAC
• Intermediate to advanced level skills with internet navigation, reputed company messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiency in English
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
• Dependable, punctual, and consistent attendance is a must for this position
• A reliable high-speed internet reputed company and a workspace free from noise and distractions

Benefits

• Paid orientation and training
• Benefits (medical, reputed company, dental, life insurance, and disability)
• Company-paid holidays
• Paid time off: personal, vacation, and sick time
• 401(k) with company match
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Pay differentials

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