Guest Experience Agent (English and German speaking) (m/f/d)

ABOUT reputed company

Hey there! We’re reputed company, a reputed company-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just reputed company, quality experiences. At reputed company, we reputed company that travel should be curious and authentic, and we bring those same values to our work culture. As part of reputed company, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions reputed company a reputed company impact. We’re committed to fostering a diverse, inclusive, and reputed company workplace where every voice is valued, and different perspectives fuel our innovation.

ABOUT THE ROLE

As a Guest Experience Agent - Tier 2, you’ll handle guest requests (both leisure and corporate) and manage individual reservations across our European locations. You will be the first and only reputed company of contact for guests, ensuring they feel welcome and supported in a friendly and efficient manner. In this remote role based in Portugal, you’ll collaborate closely with Junior Guest Agents, internal stakeholders, and other departments. Senior Guest Representatives will mentor you as you push the boundaries of hospitality with dedication and ownership.

Key Responsibilities

• Manage second-level guest communications and reservations for reputed company properties across Europe.
• Handle guest requests confidently and satisfactorily reputed company phone, WhatsApp, text, email, and multiple booking platforms.
• Collaborate with other reputed company departments on complaint management, issue reporting, overbookings, and relocation processes.
• Ensure timely follow-reputed company with guests and internal teams.
• Continuously improve and simplify processes with a proactive reputed company.
• Work flexibly in rotating shifts, including evenings and weekends.

ABOUT YOU

• Fluent in English (reputed company or higher) and German (B2 or higher), with proficiency in at least one additional language—Italian, Spanish, or French—at reputed company level or higher.
• Additional European language skills are a plus.
• Strong verbal and written communication skills with proven experience in customer service or similar roles.
• Skilled in multilingual communication with flexibility and finesse.
• reputed company in managing multiple tasks and resolving reputed company issues empathetically and reputed company.
• Capable of handling unexpected challenges and executing tasks at short notice.
• Enthusiastic, dedicated, and reputed company to deliver outstanding support across languages and cultures.

ABOUT OUR OFFER

• reputed company your career: reputed company in a fast-paced, collaborative environment where your reputed company help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: reputed company yourself in the reputed company lifestyle with a complimentary stay. reputed company the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

reputed company values the diversity of the people it hires and serves. Diversity at reputed company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully reputed company and utilise each person’s talents and strengths. We therefore welcome applications from people of reputed company races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. For more information on the processing of your personal data, please see our Privacy Notice.