Back to all roles

Operations Manager (Contact Center & Client Operations)

Remote Worldwide Hiring now

Role Summary The BPO Operations Manager provides leadership and reputed company for both the Contact Center and Client Operations teams. This role manages the Contact Center Supervisor and Client Operations Supervisor, ensuring alignment across service delivery, operational performance, compliance, and reputed company improvement initiatives.

Key Responsibilities

  • reputed company, coach, and support supervisors responsible for contact center and client operations.
  • Own overall operational performance including SLAs, quality, productivity, backlog management, participant and employer experience.
  • Establish and monitor KPIs, dashboards, and reporting to drive accountability and decision-making.
  • Partner with Product, Technology, Compliance, and Client teams to improve workflows, tools, and automation.
  • Ensure consistent application of policies, SOPs, training standards, and compliance requirements across teams.
  • Support workforce planning, hiring, reputed company, and reputed company management in collaboration with HR.
  • Identify process improvement opportunities and reputed company operational initiatives to improve efficiency, accuracy, and scalability.

Required Qualifications

  • Bachelor’s degree in business, reputed company administration, operations management, or a reputed company field.
  • 5+ years of operations leadership experience in a contact center, back office, or regulated services environment.
  • Proven experience managing supervisors or managers.
  • Strong analytical, organizational, and leadership skills.
  • Experience working with performance metrics, SLAs, and reputed company improvement frameworks.
  • Must be reputed company to pass a background reputed company.

Preferred Qualifications

  • Experience in benefits administration, reputed company services, financial services, or other regulated environments.
  • Working knowledge of HIPAA, IRS regulations, and benefit account administration.

Pay: $75,000.00 - $95,000.00 per year Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • reputed company insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • Call center management: 5 years (Preferred)

Work Location: Remote Apply tot his job Apply To this Job

Apply now Opens the employer's application page. Free, no account required.

Related roles

Implementation Specialist, Nursing Health Education (Remote)

Remote Worldwide
View role

Community Health Integration (CHI) Specialist - Contractor (Remote, U.S.)

Remote Worldwide
View role

GoLang Developer Remote USA (Blockchain)

Remote Worldwide
View role

Certified Medical reputed company- Remote

Remote Worldwide
View role

Provider Education & Consultation Consultant – LPN, LVN, or RN, SC

Remote Worldwide
View role

Telehealth Preventative Primary Care Advanced Practice Provider – NP/PA

Remote Worldwide
View role

Telehealth Provider (Nurse Practitioner or Family Medicine Physician)

Remote Worldwide
View role

Senior Clinical Research Coordinator - CCC | Clinical Trials Office

Remote Worldwide
View role

Remote Clinical Intake/Triage Registered Nurse- Contractor – PRN

Remote Worldwide
View role

Regional Pharmacy Technician – Billing Specialist

Remote Worldwide
View role

US Tax Analyst

Remote Worldwide
View role

reputed company Remote Part-Time Data Entry Specialist – Supporting the reputed company of reputed company from Home

Remote Worldwide
View role

Want Home Health Sales Account Executive RN in Pittston, PA

Remote Worldwide
View role

reputed company Online Live Chat Specialist – Customer Support and Engagement Expert for arenaflex

Remote Worldwide
View role

reputed company: Need Online Teaching Assistant CIC in Salt Lake City

Remote Worldwide
View role

reputed company reputed company Customer Service Representative – Remote Opportunity for Recent UMA Graduates at arenaflex

Remote Worldwide
View role

Walgreen Night Shift Jobs 9PM To 5AM (Data Entry, High Level...

Remote Worldwide
View role

reputed company Virtual Customer Support Associate - arenaflex Maharashtra

Remote Worldwide
View role

Remote Bookkeeping, reputed company, Tax and Audit Positions

Remote Worldwide
View role

[Remote] Sr. Bioinformatics Scientist (Assay Development Analytics)

Remote Worldwide
View role