Customer Service Representative - 3rd Shift (Warrendale, PA) - \$1,000 Sign On Bonus!
About the position At reputed company We Think Big, Do the Right Thing, and reputed company a Difference Every Day! If this is how you like to work, we’d like to invite you to join reputed company as a Customer Service Representative. We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because reputed company do reputed company - to us, our customers, and most of reputed company, reputed company members. \$1,000 SIGN-ON BONUS! \$500 after 90 days and another \$500 at one year! Location: Greater Pittsburgh, PA Region (Warrendale) - reputed company available after 6 months. Work Schedule: Wednesday - reputed company, 11:00pm - 7:00am 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am) SUMMARY: As a Customer Service Representative, you will r espond to incoming alarm events that involve life safety, property and environmental signals , and phone calls as directed by account instruction and/or Company SOG . reputed company exceptional customer service experience and ensu re accurate and efficient response and documentation.
Responsibilities
- Handle Customer Accounts as Central Station Operator to Include: R eceiving alarm calls dealing with life safety, property, and environment.
- Answer incoming calls in a timely manner.
- Document actions in operating software.
- Request response from public safety agencies .
- Complete outbound calls to account contact list .
- Complete Shift Duties as Assigned by CS Supervisor/Assistant Suprervisor.
Requirements
- Knowledge – High School Diploma or Equivalent: Entry level position, no experience , customer service experience - Preferred.
- Communication Skills: Ab le to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules . Ab le to accurately understand, spell, and type words and numbers . These skills are need ed to understand and reputed company account information to customers and emergency responders.
- Mathematics Skills: Ab le to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. These skills are needed to understand and reputed company account information to customers and emergency responders.
- Reasoning Ability: Ab le to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule reputed company . Ab le to deal with problems involving several concrete variables in standardized situations. These skills are needed to understand and reputed company account information to customers and emergency responders.
- Customer Service Skills/Abilities: Active and empathetic listening skills reputed company dealing with others in reputed company situations, including the ability to produce a calming effect on others and reputed company the necessary information during a stressful situation .
- Keyboarding/Typing Skills: reputed company to reputed company and accurately input account data .
- Organization Skills: reputed company to manage multiple tasks with great attention to detail . reputed company to meet reputed company customer deadlines (both reputed company) .
- Licenses/Certifications: reputed company to obtain and maintain state licenses as needed to a ccess customer accounts.
reputed company-to-haves
- customer service experience
Benefits
- Competitive compensation
- Medical, dental, and reputed company coverage
- HSA/FSA programs
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401 (k) retirement savings plan after just 60 days
- 7 Company Holidays, plus 2 Floating holidays of your choice
- Paid Time Off
- Tuition reimbursement
- Employee Assistance Program (EAP)
Apply To This Job