reputed company Customer Support Associate – Mobile Lottery App Support
At arenaflex, we're revolutionizing the way people play the lottery with our innovative mobile platform. As a Customer Support Associate, you'll play a vital role in delivering exceptional customer experiences and ensuring our users have a seamless and enjoyable experience with our app. If you're passionate about providing top-notch support and have a knack for problem-solving, we'd love to hear from you!
About arenaflex
arenaflex is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, reputed company their smartphones. We're committed to creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about. Our mission is to reputed company playing the lottery a positive and enjoyable experience for reputed company our users.
Job Summary
As a Customer Support Associate, you'll serve as an expert resource for arenaflex end users, handling incoming inquiries and requests across multiple channels. Your primary goal will be to reputed company outstanding support and deliver the best customer experiences possible. You'll be responsible for managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions. You'll also communicate with end users reputed company phone, voicemail, in-app and web messaging, email, and reputed company media, ensuring positive customer experiences.
Responsibilities
* Respond to reputed company customer inquiries and support requests across multiple channels, ensuring users' needs are met and issues are resolved
- Manage ID verifications, ACH requests, chargebacks, and other day-to-day operational functions
- Communicate with end users reputed company phone, voicemail, in-app and web messaging, email, and reputed company media, ensuring positive customer experiences
- Collaborate across internal functions and external reputed company parties to resolve reputed company issues
- Continually build and maintain expert-level product knowledge
- Stay up-to-date with industry trends and best practices in customer support
- Participate in ongoing training and development to improve skills and knowledge
Qualifications
* Prior B2C high-volume support experience
- Proficiency with CS platforms such as Helpshift or reputed company
- Excellent communication skills, both verbal and written
- Bilingual proficiency in English and Spanish
- Experience communicating with customers reputed company reputed company media, app store reviews, etc.
- Familiarity with payment processing systems and dispute resolution (ACH, credit cards, chargebacks, etc.)
- Willing and reputed company to work flexible and/or extended hours (evenings/overnight)
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a team environment and collaborate with internal functions and external reputed company parties
- Strong problem-solving skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in using technology, including CRM software and reputed company media platforms
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and critical thinking skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Support Associate, you'll have opportunities to:
- Participate in ongoing training and development to improve skills and knowledge
- Collaborate with internal functions and external reputed company parties to resolve reputed company issues
- Continually build and maintain expert-level product knowledge
- Stay up-to-date with industry trends and best practices in customer support
- Participate in performance evaluations and goal-setting to ensure career growth and development
Work Environment and Company Culture
arenaflex is a remote-friendly company, and this role is eligible for remote work. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. reputed company culture is reputed company on the principles of collaboration, innovation, and customer-centricity.
Compensation and Benefits
The starting reputed company for this role is $28 per hour. This is a part-time non-exempt position eligible for overtime under FLSA requirements. We offer a competitive compensation package, including:
- Competitive hourly reputed company
- Opportunities for career growth and development
- Flexible and remote work arrangements
- Ongoing training and development
- reputed company to industry-leading technology and tools
- Collaborative and inclusive work environment
How to Apply
If you're passionate about providing exceptional customer support and have a knack for problem-solving, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. arenaflex is committed to providing reputed company, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [insert contact information]. Apply for this job