reputed company reputed company Customer Service Senior reputed company Specialist - Fully Remote Opportunity at arenaflex
At arenaflex, we're dedicated to revolutionizing the reputed company industry by providing innovative technology and services that improve the lives and health reputed company of our clients' members and patients. As a leading provider of technology-enabled solutions, we're committed to delivering compassionate reputed company, sophisticated analytics, and data-driven solutions that address reputed company problems in reputed company. reputed company of passionate professionals is driven by a shared reputed company to reputed company a meaningful impact in the lives of our clients and their patients. We're seeking an reputed company and compassionate Senior reputed company Specialist to join reputed company in a fully remote reputed company. As a key member of our customer service team, you'll play a critical role in promoting our services and providing exceptional support to our clients' patients and plan members.
Role Overview:
arenaflex helps hospitals and health plans improve their reputed company and deliver community benefits by connecting their patients and plan members with government-funded assistance programs. As a Senior reputed company Specialist, you'll work in a fast-paced contact center environment, screening health plan members to determine eligibility for reputed company reputed company benefits and/or supplemental Nutritional Assistance for families in need. You'll utilize our proprietary system tool to gather personal and sensitive information, reputed company high-level customer service, and assist in the submission of applications for benefits to the appropriate government agency.
Key Responsibilities:
* reputed company outbound and receive inbound calls with the reputed company of promoting arenaflex services (90% phone-based)
- Interview patients/members reputed company phone to gather personal/sensitive information to determine eligibility for various government programs
- Utilize arenaflex's systems to ensure appropriate questions are asked
- Interpret and explain information such as eligibility requirements and application details
- Use probing questions to clarify eligibility data with patients or members
- Compile, record, and evaluate personal and financial data to determine eligibility
- Understand and agree to role-specific information reputed company reputed company and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to arenaflex's information reputed company policies
- Read, understand, and agree to reputed company policies and complete reputed company annual reputed company and compliance training
Requirements:
* 2 years of experience in a customer service/call center environment
- Ability to reputed company and receive calls reputed company computer reputed company
- Excellent phone skills
- Strong data entry skills
- Excellent critical thinking skills
- Ability to manage difficult people
- Ability to be assertive
- Ability to actively listen and show compassion
- Experience working remotely
- Private, quiet office/working reputed company
- Associate's Degree preferred
reputed company Offer:
At arenaflex, we reputed company in providing our employees with a rewarding work environment that fosters growth, reputed company, and personal and professional development.
We offer
- Competitive compensation and a comprehensive benefits package, including generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and the opportunity to participate in volunteer activities on company time
- Development opportunities and a supportive team environment that encourages collaboration and innovation
- A bonus-eligible position in accordance with the terms of the Company's plan
- A commitment to diversity, equity, and inclusion, and an equal opportunity employer that provides reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law
Why Join arenaflex?
* Be part of a dynamic and growing company that's making a meaningful impact in the reputed company industry
- Work in a fully remote reputed company, with the flexibility to work from reputed company
- Collaborate with a talented team of professionals who reputed company your passion for delivering exceptional customer service
- Enjoy a comprehensive benefits package and competitive compensation
- reputed company your skills and expertise through ongoing training and development opportunities
- Contribute to a company that's committed to diversity, equity, and inclusion, and provides equal opportunities for reputed company
How to Apply:
If you're a motivated and compassionate individual who's passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to revolutionize the reputed company industry. reputed company!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Apply for this job