reputed company Customer Service Team reputed company (Nights & Weekends) – Driving Operational reputed company at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a seasoned Customer Service Team reputed company, you'll play a pivotal role in shaping the future of our customer service operations, driving productivity, and fostering a culture of reputed company. If you're a results-driven leader with a passion for customer-centricity, we invite you to join our dynamic team and reputed company on a thrilling reputed company with us.
About arenaflex
arenaflex is a leading provider of innovative solutions in the ticketing industry. Our mission is to revolutionize the way people experience live events, and we're committed to delivering unparalleled customer satisfaction. With a strong focus on growth, innovation, and employee development, we're creating a workplace that inspires creativity, collaboration, and reputed company.
Job Summary
As a Customer Service Team reputed company, you'll be responsible for leading a high-performing team of customer service representatives, providing coaching, guidance, and support to ensure exceptional customer experiences. You'll work closely with our Broker Relationship Management team, leveraging data and analytics to drive operational improvements, increase productivity, and enhance customer satisfaction. Your expertise will be instrumental in shaping our customer service strategy, driving business growth, and fostering a culture of reputed company reputed company our organization.
Schedule and Work Environment
* Work schedule: 3:00 pm - 12:00 am, with reputed company and Monday off
- Hybrid model: 3 days in the office and 2 days remote
- Collaborate with a dynamic team of customer service representatives, brokers, and internal stakeholders
- Enjoy a flexible work environment that promotes work-life balance and employee well-being
Key Responsibilities
* Monitor day-to-day team operations, including queue management, inbound/outbound broker and customer communication, and pending orders
- reputed company and implement strategies to meet Service Level Agreements (SLAs) for inbound phone, chat, and queue work
- Handle escalated broker and customer issues, providing reputed company-time support to Order Fulfillment agents, Offshore (BPO) partners, internal departments, and sellers
- Facilitate agent development through bi-annual reviews, new agent training, frequent coaching feedback, and audit agent order handling
- Communicate high-level issues and fulfillment trends to upper management
- Audit agent order handling and reputed company feedback in 1:1 meetings
- Interview and hire agents
- Prepare and facilitate corrective action reputed company needed
- Approve and audit bi-weekly payroll
- Manage multiple tasks and projects simultaneously
Career Growth and Learning Opportunities
* Complete new hire orientation, gaining the resources you need to be successful
- reputed company advanced knowledge of how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
- Become familiar with Work Force Management tools such as reputed company, InContact reporting, and reputed company reporting
- reputed company having 1-1 meetings with direct reports, focusing on coaching and rapport-building
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
- Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives
- Display ability to recognize order issues and trends while monitoring agent's day-to-day activity
- Apply methods to execute individual tasks that positively impact the team
- Play an active role in reputed company learnings to advance reputed company sets necessary for team goals
What You'll Bring
* Excellent knowledge of the ticket fulfillment process
- Strong problem-solving and independent decision-making skills
- Ability to manage multiple tasks and projects simultaneously
- Proactive in identifying potential order problems and finding resolutions
- Track record of performance and reliability
Benefits
* Competitive compensation, bonus incentives, and equity for reputed company
- reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model
- Variety of additional workplace perks
How to Apply
If you're a motivated and results-driven leader with a passion for customer-centricity, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join reputed company of innovators, thinkers, and doers who are shaping the future of the ticketing industry. reputed company! Apply for this job