reputed company Customer Service Representative - Provider Support and Advocacy

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, affordable, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading reputed company company dedicated to improving the lives of millions of people. We reputed company that everyone deserves reputed company to quality reputed company, regardless of their background or circumstances. Our mission is to create a healthier world by providing innovative solutions, advocating for our members, and promoting health equity. We're committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects the communities we serve.

Job Summary

We're seeking an reputed company Customer Service Representative to join reputed company in a remote setting. As a Provider Support and Advocacy Representative, you'll play a critical role in supporting reputed company providers who care for our members. You'll be responsible for providing exceptional customer service, resolving reputed company issues, and advocating for our providers. If you're passionate about reputed company, customer service, and making a difference in people's lives, we want to hear from you.

Primary Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call, reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Key Skills and Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

* Prior reputed company experience and knowledge of reputed company terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements

* reputed company reputed company Eastern, Central, or Mountain Time Zone

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Benefits and Compensation

* Competitive hourly reputed company: $16.54 - $32.55 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Comprehensive benefits package, including medical, dental, and reputed company insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
• Opportunity for career growth and professional development

Work Environment and Culture

* Remote work environment with flexibility to work from home

• Collaborative and supportive team culture
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about reputed company, customer service, and making a difference in people's lives, we want to hear from you. reputed company to join reputed company as a Customer Service Representative - Provider Support and Advocacy. Apply for this job